Hello, I've been struggling lately trying to link the store to my Facebook page.
I followed all the procedure in shopify via the "sales channel +". the facebook shop and instagram shopping both show as ACTIVE.
But when i open the "customize Shop" and go to the commerce manager page the store show up as Unpublished. And I get a message from Facebook saying:
"shop updates can't be published because your commerce account didn't pass our standard review", no explanations or any other option to know what is wrong or not in compliance with their policy. Some of my products ( simple tshirt) also just got the " Not approved " stamp don't now why?
What can one do to get the shop working with Facebook and get then to approve/ allow publishing of the store?
Any help or advise is welcome as i exhausted all the options i could think of. Thanks!
Solved! Go to the solution
Okay awesome i meet with a marketing manager monday. hopefully they can help . I had half my items reversed but still some of the same exact items still rejected lol . I went ahead and deactivated the items that where rejected maybe that will help. Thank you for your help
Do you know if I simply delete my items from my catalog will that get my commerce account approved. I have plenty of other products.
I deleted the items they said that will help. I know what the issue is now its a brand new page. I have another business page I had for years that is good to use I believe. I'm not using it . I'm thinking of just taking it and changing the name and use that page instead. Hopefully I can remove that other page on shopify side and just start over. I messed up and already asked for another review. Is that only one review rule set in stone? im not stressing pinterest approved me for a shop and is running fine. Also gave $100 in free ad credits lol. Thanks for your help