Hello, I've been struggling lately trying to link the store to my Facebook page.
I followed all the procedure in shopify via the "sales channel +". the facebook shop and instagram shopping both show as ACTIVE.
But when i open the "customize Shop" and go to the commerce manager page the store show up as Unpublished. And I get a message from Facebook saying:
"shop updates can't be published because your commerce account didn't pass our standard review", no explanations or any other option to know what is wrong or not in compliance with their policy. Some of my products ( simple tshirt) also just got the " Not approved " stamp don't now why?
What can one do to get the shop working with Facebook and get then to approve/ allow publishing of the store?
Any help or advise is welcome as i exhausted all the options i could think of. Thanks!
Solved! Go to the solution
I can concur with this post. I followed it and it worked. My commerce account was just approved after 2 months of waiting. Interestingly enough, even before it was approved, I could still tag products on Facebook. I just couldn't publish a Shop. Once I submitted the request as outlined above, I was first approved for Instagram Shopping and then my overall commerce account was approved...within 12 hours. Here is some additional information that might be useful to many of you. I was using the Shopify interface to integrate with Facebook when my commerce account was subsequently locked after a request for review. I wrongfully assumed that if I just went through the Shopify steps that my commerce account would be approved. Not so. At this point, Shopify wouldn't let me sync products until my commerce account was approved and Facebook wouldn't approve my commerce account without products. So....I created a spreadsheet catalog of my products so that I could get everything approved. Now that I'm approved, I'm almost afraid to switch to auto sync from Shopify. Since my checkout page is only on my website, I really don't want all the variants syncing anyhow. And one final note...if your FB commerce account is locked with no review requests, do not start dismantling everything in Facebook Business Manager unless you just plan on building a whole new FB and IG page.
I am going through the same ordeal for a week now trying to figure out what is wrong with my commerce account and why my shop can't be published. I already went through every button of my page, commerce manager, Facebook suites etc and I can't find any issues. I was able to email support and they have a bunch of steps for me to take and one is the creator studio for monetization. It was yellowed which mean had some issues but they wanted my page to have at least 10,000 followers and post a lot on the page and engage in comments. It really does not make sense when they said we need more followers or likes or engagement posts on our page. We are just starters and how can we do that without the published shop? If they approve the shop and people see our products they like they will eventually follow and like the page and that is how we grow on following. So frustrated already this is the most complicated set up I encountered. We just simply want to sync our Shopify products to Facebook shop and it looks like we are going through a dungeon maze.
I know exactly what you mean. And I’m still having problems. They make it so difficult it shouldn’t be this hard. Good luck. Can you tell me who you emailed? Thanks
They asked me to check the monetization stuff as well. I don't think it applies to me as it's mainly to do with having paid content on my page and I'd rather customers pay for the items I make rather than for adverts and other add on costs. Their eligibility criteria is open to interpretation and depends on who is reviewing the shop whether you get approved or not I think. I even sent them this full list of their eligibility criteria and answered every single point
That was a complete waste of time as they don't assign one person to deal with your query. The reply I received after I sent that completely ignored everything and was just the bog standard reply as if I had just asked them "why is my ecommerce account not approved". I spent over a week going around in circles with them.
Coincidentally, a couple of days after I gave up I received a violation on Facebook for spamming. I had been talking to someone about a book we had both read and he asked if there was an updated version of the book and I posted a link and he said thanks. The following day I received another violation for harassment, someone made a sarcastic derogatory comment towards me so I replied politely but sarcastically and I received another violation. On both occasions I wasn't given the chance to appeal the decision or explain my side of the story. Facebook are so corrupt that I've given up on using them for anything.
Totally agree, they don't assign the same person to deal with your query and you end up banging your head against a brick wall with them. They didn't answer a single question I asked them.
Here is the link..
You can either chat or email with your issues. I was able to chat today (daytime only) but was not resolve and he just outlined in order what I need to do. Basically the same stuff I got from the email and its on the monetization side. I don't know how should I do that. I probably will just abandon this shopify integration, create a brand new facebook account and just upload manually my products.
I wish shopify would lobby to facebook that those who already have a premium account on shopify need not go through a review process for the "trustworthiness" part.
You don't need to set up another Facebook account to do that. I can still tag products adding them manually. share products, post links to my site where people can buy products on my page and in other Facebook groups, can sell on Marketplace and put links in the descriptions etc. The only thing I can't do is open a shop which does the same thing as all the other stuff I've mentioned except less work, it makes no sense. I've given up with the integration.
Having the same issue but in canada...they do not have this contact option available... how can we contact them?
I think if you go onto your commerce account in business manager and on the bottom of the right of the screen you should see a tab that says "report a problem"
Pinterest I got approved straight away. Facebook are weird though. I got an email today saying my shop is now optimized, click on the link "you can't publish your shop", it's like they are mocking me.
I reply to your email. Sorry Im having a difficult time with this whole setting up. Only to finally complete it and cant get it published.
I saw someone had a solution. I am in the exact same boat as you! I tried to open a shop before my site was live and also password protected. I feel your misery. In case you didn't see the other person's help...here is the link. Bookmark it!!!! http://www.facebook.com/help/contact/commerce
Something seriously needs to be done about this Facebook issue. Even just trying to figure out the workaround with publishing a shop is confusing and ridiculous. I have been battling it for about 4 months. My issue is that it seems that my FB Profile, my FB Page, my FB Commerce account/Shop (can't be published) and my Shopify are not syncing up properly. I am responsible for all of them, and yet it thinks someone else owns the FB Shop. So dumb!
Anyways, hope that helps!
I went back and was able to locate the original thread :
I tried using the Facebook contact form link that was included in that post, but I haven't heard anything yet from their support team. I'm thinking there's no one on the receiving end.
Let me know if you figure anything out!
Hope that helps!!!