I had the same issue with lashes. 5 came up as animal and ik corrected them to the right category and it was approved. after, I tried to get approval for my store and was still denied. this is a stressful issue that Shopify needs to fix as well as FB as most customers come from both social media. @ sapphire86 may I ask how did you get to the pixel to delete it as well as the Shopify data?
My shop was approved this morning after 6 months of headaches. I attempted to approve it before our site went live (my mistake) so they denied me because I had not verified the domain, and I hit request approval again right away. I didn't realize you only had two approval requests. For the past 6 months when I logged into Facebook Business Suite it said "Were reviewing the status of your shop". FOR 6 MONTHS. Over the past month I began to hammer the "support team" daily until I got an answer. I used this link: https://www.facebook.com/business/help/support/get-help and I explained to them that my shop violated no policies and that I have spoken with multiple "support folks" and nothing was being done to help me. I demanded to speak to a supervisor who could better assist me. They kept saying a supervisor would get in contact with me within 48 hours, which they never did. So with my morning coffee I would send another kind support ticket. Well here we are and my shop somehow got approved, on a Sunday morning. Wish I had a better answer on how this worked but I don't. I feel like they got tired of seeing my tickets and just approved it. Hope this helps some of you as I know how frustrating it is.
How did you contact someone in facebook to help fix the issue? My problem was when I first started my business I didn’t realize I was using copyright pics and descriptions. When I would do a search all the same pics and definitions would show up in basically every shop, so I just thought it was universal descriptions. The company that I was using some stuff from started reporting som posts and Facebook locked me out for a week and was unable to delete or fix anything. Finally when I was allowed back on I deleted everything but while I was in fb jail they kept reporting my posts. So once I was allowed in I deleted everything and there were a few posts that just wouldn’t delete and I had to try deleting it like 5 times before it would delete. And meanwhile there was one I knew I deleted but showed back up. And that was the last and final post they reported and facebook disabled my whole account that I had since 2008. Meanwhile I have tried to get a hold of a person at Facebook to try and explain what happened. I have an email from the company that reported me and she understanding that it wasn’t done on purpose and knew I was genuine. But she said since there is no live person for her to speak to, there was nothing she can do to drop the charges. The truth is I honestly thought it was just music you couldn’t copy. Ooh boy did I learn my lesson. I’m the type of person that would have never done this is I knew I wasnt allowed. So I ended up creating a new account for FB and the made a new shop page. Thinking I can start all over. But do you know they combined my first shop and new shop on the business commerce page they must have flagged my account cause nothing I can do go connect my Facebook or Instagram to Shopify. It’s been almost a year trying to get it back. I deleted the first shop off the commerce page but it keeps on saying my shop goes against policy standards. Does anyone know how I can fix this. Or who I can contact to resolve this issue. It’s funny cause facebook will take my money to run ads but won’t allow me to download the catalog. Please help!!