Facebook Pixel Not Working (with pictures)

[conkerhoney]

Spent hours searching and watching Youtube videos for a solution and found nothing. Extremely frustrated because I was supposed to launch my site and then FB ads hours ago. I'll use images to make this easier to understand.

I recently tried installing Facebook Pixel onto my new store but it isn't working.

The first time I installed it, I used the Pixel ID method:

I copy and pasted my Pixel ID from the FB Events Manager (and made sure that all 15 numbers of the ID was copied):

I clicked SAVE and tried to send test traffic, but the status was still not active (red dot).

I checked if the pixel was installed correctly by refreshing my website and using the Chrome extension Facebook Pixel Helper:

I thought that maybe it took time for the pixel to integrate into my store so I waited an hour. After an hour, the status finally changed to Active (green dot).

Great. It seems to be working. I tried firing for more data to see if it updated the pixel, but there was no change. I thought it took time so I waited an hour. During this hour I clicked everywhere on my site to hopefully update the pixel. No change after an hour and the pixel stopped updating at all.

I checked Facebook Pixel Helper and it still says that no pixels found. Strange.

So I thought that maybe I had to install the pixel code MANUALLY myself by copy and pasting a code.

I followed the instructions in the picture below:

I copied the code EXACTLY and pasted it into theme.liquid (where the main header should be):

After saving, I checked the Pixel Helper and the Pixel Helper icon finally turned on.

I tried firing for more data to see if it updated the pixel, but there was no change. I thought it took time so I waited an hour. During this hour I clicked everywhere on my site to hopefully update the pixel. No change at all.

The Pixel Helper should also update every time I click on something (like Add To Cart), but the Pixel Helper doesn't update at all.

I checked the Pixel Helper and it said this:

I Googled this error but there was no solution anywhere.

I tried the "Test Events" feature in the Facebook Events Manager, but still no recent activity:

I'm so stumped.

Possible solutions I found online that did NOT work for me:

• Turn off Ad Blocker (I don't even have ad blocker installed)
• Clear browser cache
• Relog Facebook and Shopify

Please help if you can as I am overdue in time. I hope my pictures made it clear.

I sincerely thank you in advance.

John

[Samco · Accepted solution]

Hi John,

I recommend working with Shopify's standard pixel implementation as you started, and looks like it was working,

you've reached the point where the pixel is marked green "Active", from this point you should work with the Pixel helper, and at this point it should trigger events.

The pixel analytics on Facebook on the other hand has some delay, and with Pixel helper you can see events triggered live.

If you roll back (make sure to not leaving codes that may cause duplicate events) and it's still not working, please share your Store address and i'll be happy to take a look.

All the best,

Sam.

[Samco · Accepted solution]

Hi John,

Looks like the pixel helper is finding the pixel, and all works well and with events (excepts for a warning about "This pixel is not paired with any product catalog.") than it will probably show active soon on the FB Pixels page.

All the best!

Sam