Facebook Shop Not Visible

[stangirl68]

Something has changed and on my Facebook page everything is able to been seen except under my shop tab.  It says for me to "Manage your collections on Shopify Go to Shopify".

Also, if I try and look at my page on my mobile phone it says my shop is not visible to customers until I add inventory.  To add products, please open your shop on a computer.

This is becoming extremely frustrating - I have read some other peoples questions and have unpublished my facebook page for now and will try publishing it again but am unsure if this is going to help with my situation.  Can someone please give me some advice regarding this?  Thanks.

[Evanda]

Hi 

I am having this issue as well. I have followed all recommendations with no luck.

Screenshots below:

Shopify Facebook publishing page:

ONCE I CLICK "VIEW FACEBOOK PAGE"

ONCE I CLICK "GO TO SHOPIFY"

THIS IS SO FRUSTRATING AND IT SEEMS LIKE IT JUST GOES AROUND IN CIRCLES.

PLEASE HELP ASAP

[appy22]

Did anyone find a solution to this? This is happening on my end as well. I have tried all the steps as provided in various threads but still have the same issue!

Any help would be great!

---

@Evanda wrote:

Hi 

I am having this issue as well. I have followed all recommendations with no luck.

Screenshots below:

Shopify Facebook publishing page:

ONCE I CLICK "VIEW FACEBOOK PAGE"

ONCE I CLICK "GO TO SHOPIFY"

THIS IS SO FRUSTRATING AND IT SEEMS LIKE IT JUST GOES AROUND IN CIRCLES.

PLEASE HELP ASAP

---

[Lulu]

Hi, @Evanda.

Thank you for joining the thread.

I can see from the screenshot of your Facebook page that you have no shop tab activated:

Can you please follow my instructions on page 1 of this thread to activate your shop tab and shopping template? I will need the exact screenshots I have shared in that post to correspond with your store. Please send them on as you follow each step.

Thank you,

Lulu

[Lucy_Bostock]

I’m now having the same issue, it was working fine. I disconnected Facebook to try and get Instagram tagging working and now my shop will not reload to Facebook. Have followed all the steps in this thread to no effect.

SHOPIFY - Please sort this out with Facebook and Instagram. This is crazy this has been going on so long and nothing has been resolved yet!

[leoebbert]

What worked for me was a twist on Lulu5's instructions. Go to the link she provided (https://www.facebook.com/settings?tab=business_tools), find the Shopify integration, rather than deleting it, click "View and edit", and then make sure the page and business you're trying to fix is selected as part of the integration.

I manage multiple ad accounts and pages for e-commerce businesses and even though I went through the process to grant a new permission from within Shopify, it didn't enable it for this specific page and business. Once I checked the boxes for that business/page, I then disabled the Facebook Shop integration from within Shopify and then re-enabled it. That triggered a new product review and a few hours later the products were showing up on the business page. Hope that helps!

[lexielexielexie]

omg I totally agree. I've been trying to fix this issue since July, 2019. 

[Gordon332]

This goes on and on. I have exactly the same issue, there are no products or links showing on FB at all. I have followed the various suggested fixes with zero result. If this cannot be fixed then how can Shopify claim to have an integration with FB? It's tough enough in business without losing what should be a main part of sales generation and leads.

[waldoyanez]

hola gordon332 lograste solucionar el problema, tengo exactamente el mismo problema.

[mohamadz]

finally i found the solution:

1- from shopify admin go to facebook shop account and disconnect it.

2- get back to your facebook account and disable shop tap from setting then enable it.

3- click on shop tab the you have to chose your buying methode through a popup massage (follow the below pics)

4- then go back to  shopify admin account then connect your facebook channel.

that's working for me.

thank you.

[Veronika666]

I'm having the same problem. I followed your steps and as a result, all manage account settings on Shopify side disappeared for me at all in the 'view and edit' window. It is 2020, anyone has any solution yet? 

[Veronika666]

this solution doesnt work for me

[Digicart]

I am also facing the same issue now. 

Any solutiomns?

[souley_wague]

This solution worked for me ! Thanks a lot !!

[MudessarK]

Hello, I'm facing these same problems. Kindly Help me get through these concerns.

 

[jordanatelloeco]

My shop is not working to conect facebook shop. i been doing the connection and then goes away

[jordanatelloeco]

not working