Facebook Shop request has been pending for two months

KandiCollection
New Member
5 0 0

I am getting pretty desperate here.

Two months ago I established a new Facebook Page and attempted to link to my Shopify. At first there were issues with a few items which prevented the shop being published, which were amended but now I receive these two messages.

Account reviewed
-
After a requested review of this commerce account, we confirmed that it doesn't comply with our commerce requirements so your shop isn't visible to potential customers.
Items not available for review
Close
-
Your items are not available for review.
 
How can I review items which aren't visible? To make matters worse, there is no longer an active button to request a new review from Facebook. I have messaged both Shopify and Facebook to no avail and decided to delete my Facebook Shop and try again....only because the Shop is still pending, I am not able too. Any help on how to delete a shop which is still pending approval would be much appreciated,
 
Thank you.

 

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Olivia
Shopify Staff
Shopify Staff
694 69 130

Hi, @KandiCollection!

Welcome to Shopify Community. My name is Olivia and I work here.

Thank you so much for reaching out to our network with your concerns. I can definitely imagine how frustrating this might feel for you. Let's get this sorted out for you sooner than later. 

Just to make sure we are on the same, the main concern is removing the shop request which is pending approval? If so, can you please provide me with a screenshot of what you are seeing on your end in Admin > Facebook Channel. This will help me gain insight and context into what troubleshooting steps we can take next.

Furthermore, it sounds like you have already connected with our team regarding this.

  • Did they offer any troubleshooting steps or advice around this already? Each detail is important, so we know what has been attempted already, and what hasn't.

I look forward to your reply and helping you resolve this.

Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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KandiCollection
New Member
5 0 0

KANDID COLLECTIONS  - 1.pngKandis Collections account - shopify .png

Hi Oliva,

 

Wonderful to hear from you! I did email, message and ring the Shopify team several times but didn't actually receive a reply. 

I have not been able to do any troubleshooting since most actions have been disabled as "approval is pending"

 

Please find screenshots above.

 

Thanks,

 

Grace

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KandiCollection
New Member
5 0 0

Kandis Collections - 3.png

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Olivia
Shopify Staff
Shopify Staff
694 69 130

Thank you so much for that additional context, @KandiCollection.

I appreciate the screenshots you shared, but I didn't see one showing your shop stuck in the pending approval state. I assume that might be a message you see in your Shopify Admin? If so, this is definitely something we will need to take a deeper look at your account for.

Since this is a public space we are unable to access your account here for security purposes, however, I invite you to open a live chat with us as soon as you can. This way, instead of waiting to hear back from us you will have a live agent available to walk you through various steps of troubleshooting immediately.

For faster support, please reference this forum thread so we can get you the support you need.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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KandiCollection
New Member
5 0 0

Hi,

Apologies for the late reply I only work part time. The live chat link isn't working I'm afraid it takes me to the customer service home page. 

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Olivia
Shopify Staff
Shopify Staff
694 69 130

Thank you so much for following up with me, @KandiCollection.

Yes, please log in at that that page and then search for your query. At that point you can scroll to the bottom of the page to find your contact options. This will make sure your question is routed to the correct agent in the correct queues for support.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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KandiCollection
New Member
5 0 0

Hi Olivia,

 

I have done that twice before with no response. 

 

Can you please put me in touch with the appropriate person.

 

Thanks,

 

Grace

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Olivia
Shopify Staff
Shopify Staff
694 69 130

Hey, @KandiCollection.

Thank you so much for following up. You mentioned you have tried that twice with no response - did you choose the email option? Did you open a live chat? Live chats provide immediate support, so make sure you have no pop-up blockers enabled when starting the chat to prevent the chat box from appearing.

Here's another direct link for you to try. It's very important that we get you logged in and open a chat through that link as we are unable to authenticate you or connect you with our agents through this public setting.

Please let me know if you run into any further issues.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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ricpar11
New Member
1 0 0

@KandiCollection Were you able to solve the issue? I'm having the same problem and I really don't know how to proceed.

Thanks in advance, Ricardo.

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