Google Shipping Not Working Post Weight Change Australia

[BaseCampWA]

Hi,
We have been running our google shopping and fields with shipping working well for a while.
However we recently turned to the Australia Post parcel app to try get more reflective shipping prices from our customers. 

We have now rolled this out and taken away our previous shipping methods and rates. This is working very well on the website with our customers. 

The issue we are finding is that now whenever we change our products weight to the new correct weight we are finding google rejecting the shipping of these products.

Can anyone help us out with this. I have attached an image to reflect the current issues we are seeing.

Thanks

[EmmanuelFlossie]

I recommend adding a plus modifier in Google Merchant Center to increase the shipping prices. To where it matches.

You can check the results by going to Google Merchant Center > Products > All Products > select a product > shipping rates in the center and compare the results to your checkout.

Then adjust accordingly.

Make sure if you are using Shopify free shopping app, that you disable automatic shipping.

[BaseCampWA]

Hi,
So looking at the attached image below,

It says our products are too heavy,
Do you know what has caused this and what the heaviest weight is,

Thanks

[EmmanuelFlossie]

The maximum weight value is 1000kg or 2000lbs, anything above this can not be advertised.

Reference: https://support.google.com/merchants/answer/6324503

[BaseCampWA]

Hi @EmmanuelFlossie 

So none of our products get above that weight.
We have a couple of out rooftop tents which max out around 250kg. But that is as big as we get
So we're not quite sure what is going wrong then

Thanks

[EmmanuelFlossie]

Most likely the shipping weight is incorrect in Google Merchant Center (GMC).

Double check by going to GMC > Products > all products > select the effected product > scroll to the bottom > final attributes.