Welcome to the Shopify Community. Sorry to hear you've been having troubles deleting staff notifications. Are you the account owner? You will not be able to adjust notification settings unless you have the Orders permission added to your account. There is more about staff permissions in our Help Center.
If this is not the issue, I'll explain the steps here for you including a screenshot below:
Here is a screenshot:
If you are still having issues, please confirm the staff permissions that are set on your account. Then, let me know where you are getting stuck so we can continue to troubleshoot. Furthermore, please let me know the device you are using to remove the staff notifications. Thanks!
I am trying to remove somebody's phone from receiving notifications. It's happened about 5 times now where I toggle to the staff member and click the trash button to delete the notification. She stops receiving the notifications for about a day, sometimes less, but then she automatically reappears on the notification list and starts receiving the notifications again. Any idea why this is happening? It has happened multiple times and with multiple different staff members
Thanks for joining the thread, and welcome to the Shopify Community. Hm, that is strange! If your staff are receiving notifications on their phone, they must be using the Shopify App, is that correct?
Let's make sure they've toggled off push notifications on their phone as well. Here are the steps:
Have the staff member log into the Shopify app from their mobile device
Tap Store, and then tap Settings.
Under App settings, tap Notifications.
Under Orders, tap the Push notifications toggle button to disable the option. The toggle will be grey when off.
Then, ensure that you've removed them from the staff notifications section as described in my post above. Further, are you using any apps that could be sending notifications?
If, after all this, the staff is still reappearing in the list, and receiving notifications, my next recommendation would be to reach out to our Support team directly. We'll need to look at your account specifically to further troubleshoot, and we are not able to provide account-specific support via the Community at this time. However, our team will be happy to look into this with you via live chat, callback request or email.
Let me know how this goes, and if you have any further questions!