Solved

How can customers select their desired shipping country?

rijo_luis
Tourist
6 1 1

I would like to know if there is a button to enable the customer to choose the country they want to ship to. For example, a person from the United States may want to offer it to someone from the United Kingdom and thus make the purchase. At this time the country is automatically selected as the United States and there is no way to choose another country. Is there any way for the buyer to be free to choose the country they want to ship to?

Accepted Solution (1)
rijo_luis
Tourist
6 1 1

This is an accepted solution.

@Victor Thank you for everything but I managed to solve it!
I had to activate the market to enable all countries at checkout. Thank you for your help!

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Replies 8 (8)

Victor
Shopify Staff
2451 226 522

Hi @rijo_luis,

 

Buyers can only select their country for shipping purposes if valid shipping rates have been made available for their country. If you want to allow customers in the United Kingdom to buy from your store, you'll need to create a shipping zone for the UK and enable shipping rates for this zone. You can use Shopify Markets to control which products are sold in each country you want to sell to and offer localized website content for different countries.

Victor | Social Care @ Shopify 
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rijo_luis
Tourist
6 1 1

I have all the zones configured and correct. My point is that a buyer from one country should be able to choose to ship to a country other than theirs. Is there a way to enable this?
For example, when I simulate a purchase in my own store, my own country only appears to me, I didn't want that.

Victor
Shopify Staff
2451 226 522

Hi @rijo_luis,

 

Would you be comfortable sharing your store's URL with me here so I can check this on my end? Are you selecting a dynamic checkout option such as Shop Pay or Google Pay when checking out?

Victor | Social Care @ Shopify 
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rijo_luis
Tourist
6 1 1

Hi! @Victor 
The store is consoles4fun.com

I wanted to test the shipping taxes for the zones I created with the weight I set.

Victor
Shopify Staff
2451 226 522

Hi @rijo_luis,

 

Thank you. I am based in Canada but when I proceeded to your checkout, I could only see Portugal as a selectable country:

 

25-09-95890-876

 

Are you products made available in other countries? Do you have shipping rates enabled for the shipping profile that includes other countries?

Victor | Social Care @ Shopify 
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rijo_luis
Tourist
6 1 1

Yes, I have everything configured. I also have the weight of each article, everything is correct.s2.jpgs1.jpg

Canada is within the "Resto do Mundo" rate.

rijo_luis
Tourist
6 1 1

This is an accepted solution.

@Victor Thank you for everything but I managed to solve it!
I had to activate the market to enable all countries at checkout. Thank you for your help!

Victor
Shopify Staff
2451 226 522

Hi @rijo_luis,

 

I'm delighted to hear that! Thank you for letting me know.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog