How can I apply a discount to a single item after a sale is made?

[Kristalyn]

Hello, 

Is there a way to add a discount  to a single line item after the sale has been made?

For instance - A customer purchases 2 items, pays for them.  Then realizes that they did not put in a coupon code.  They reach out asking for the discount to be added to the order, after they have already paid.  Currently, we apply the % off on the whole order which takes the "discount/refund" from the total order. 

The issue we are having is that if a customer returns one item, the return is given off the total order- not just for the "discounted" price of that particular item.  

Is there a way that we can add a discount on individual items on the order, after the order is paid for? 

Thanks, 

K. 

[biznazz101]

If the order is already paid for, you will need to offer a partial refund. Take a look at this thread:
https://community.shopify.com/c/shopify-discussions/how-to-enter-a-partial-refund/m-p/1733891

Hope that helps!
@biznazz101