How can I cancel a forgotten subscription before being charged?

Leazy
Visitor
2 0 0

Hi! I forgot to cancel my 3 month 3$ subscription and now i need to pay 399$ and i cant afford that,my family is in big debt and i tought Shopify was my chance to make our life better but it didnt work out. Please cancel it i cant pay that I didnt even set up my store i didnt sell anything help me please! I dont have enough money on my card so it didnt charged it. So now if i will have enough money on my card it will charge me 399$?

Replies 5 (5)

Mac
Shopify Staff
1654 167 262

Hi, @Leazy!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.

 

I appreciate you taking the time to outline your situation. I understand that you forgot to deactivate your account. May I ask you why you decided to close your store? Is there anything we could have done to help you out better?

 

You will want to follow the steps provided in this guide here to ensure that your shop is indeed deactivated. Then, you can reach out to our team for further assistance, We are unable to provide account-specific support via Community Forums, so you can access our Help Center, where you can find live support. You can ask the Virtual Shopify Assistant to "contact support", and it will guide you through the next steps on how to connect with a team member.

 

Please let me know how it goes, and if there's anything else I can assist you with!

Mac | Social Care @ Shopify 
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Leazy
Visitor
2 0 0

I cant close my account beacause i couldnt pay the subscription bill. If i cant pay it my account will be frozen i understand that,but the subscription fee wil add up every month if my account is freezed or it will stop when it gets freezed?

 

Mac
Shopify Staff
1654 167 262

Hi, @Leazy!

Thanks for following up.

 

I understand that you are unable to access your account due to having an unpaid bill. If you are unable to pay for your subscription, the store will be inevitably closed. In order for us to take a closer look. we will need to access your account to gather more information. We would be happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will then guide you on the next steps to connect with a team member who can view your account and provide further guidance.

 

Thanks for your understanding!

Mac | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Jamey257
New Member
5 0 0

I've got the same situation and it's stressing my head loose

Mac
Shopify Staff
1654 167 262

Hi there, @Jamey257!

Thank you for joining this thread.

 

It sounds like you are experiencing a similar issue. While I'm unable to view any account specific information via the Shopify Community Forums, the best place to get in touch would be through the Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will then guide you on the next steps to connect with a team member who can view your account and provide further guidance.

 

If you have any issues, feel free to reply to this thread and I will do my best to point you in the right direction.

 

Thanks for your understanding!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog