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How can I cancel my subscription and close my online store?

Alvin9
Visitor
1 0 0

I thought I had cancelled my shopify a few days before the next billing cycle, as I had lost interest in making my business. But, yesterday, 10/9/23 I recieved a notification saying that I was going to be billed for $400. I really dont have the money for that, considering I am a student. Is there any way I can get my store closed and the subscription ended? 

Accepted Solution (1)

Summer
Shopify Staff
1290 316 222

This is an accepted solution.

Hey, @Alvin9! Welcome to Shopify Community!

 

We'd love to help you close your store. In order for us to do this, we'll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, our support team will be happy to continue assisting you. Please visit our Help Center and express your concern and request to speak with our support team to the AI assistant. You will be connected with one of our support advisors then.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
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Replies 6 (6)

Summer
Shopify Staff
1290 316 222

This is an accepted solution.

Hey, @Alvin9! Welcome to Shopify Community!

 

We'd love to help you close your store. In order for us to do this, we'll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, our support team will be happy to continue assisting you. Please visit our Help Center and express your concern and request to speak with our support team to the AI assistant. You will be connected with one of our support advisors then.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Linusoteba
Visitor
2 0 0

Greetings,

I'm also facing frustrations with shopify. I deactivated from the services and yet I still get charged. The worst of all, is they have gone further to deduct ksh 62,0036.52 from my card. this is  not fair at all. I need direct/live channel to get refund. Using live support from what you have suggested is not of help at all. I tried signing up trial again but nothing helpful...kindly treat this as urgent!!!

Linusoteba
Visitor
2 0 0

Greetings, I'm also facing frustrations with shopify I deactivated from the services and yet I still get charged.worst of all, is they have gone further to deduct ksh 62,0036.52 from my card. this is not fair at all. I need direct/live channel to get refund. Using live support from what you have suggested is not of help at all. I tried signing up trial again but nothing helpful...kindly treat this as urgent!!! my billing number 194141977.I dont have any active store.delete my details from yoursystem

Summer
Shopify Staff
1290 316 222

Hey, @Linusoteba! Welcome to Shopify Community!

 

As mentioned in the solution above, the best course of action for this concern is to contact our support team. As much as I'd love to assist you here, we don't have the ability to securely access accounts. We treat account security with utmost importance so we are unable to look into your billing to protect your sensitive information.

 

Now, if you're having trouble creating a support ticket, I'd love to help and ensure you get through to our support team. Can you please try the following steps to create a support ticket?

 

  1. Visit our Help Center.
  2. Chat with the AI assistant and specifically enter "account concern."
  3. Click Chat with a Support Advisor as shown on this screenshot.

 

You should be connected with one of our support advisors then. If not, let me know and I'll assist you further!

Summer | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Aiden2805
Visitor
2 0 0

hey hows it going. Ive been having a similar issue with this regards to being charged monthly. this being said i do not have the money to pay this subscription and would like to cancel. before you say go to the Help Centre, i have done this many times and its saying i cant go further because my details arent "updated" even though i have updated them fully. ive also tried to login to my shopify admin through my store but cant access it becuase my free trial has ended and its asking for another payment for me to do so. if you could help me out in any way that would be much appreciated thank you.

Blair
Shopify Staff
1853 253 223

Hi @Aiden2805,

 

Thanks for reaching out to the Community. I'd be happy to provide some assistance with this request, to ensure it gets resolved. 

 

While you are required to pay any outstanding fees in order to successfully deactivate your shop, you can connect with us directly if you're having troubles doing so. This will allow our support team to get you authenticated, as we wouldn't have access to account-specific information through the Community.

 

As you're unable to access your shop, you can follow these exact steps:

 

  • Head over to our Help Center: https://shopify.link/KWb8
  • In the virtual chat assistance, type 'I can't log in'
  • This will populate a few resources, where after a minute or two you should see the option to select 'I still need help'
  • Click 'Account Support'
  • Scroll down to see the link to chat in

 

For reference, it will looks like this: https://screenshot.click/10-35-78126-39770.png

 

Please let me know if you have any other questions. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog