How can I cancel my unused Shopify subscription without paying outstanding invoices?

serter2
Visitor
2 0 0
Hi, I'm trying to cancel my subscription plan, because I haven't used Shopify in over a year now. I already wasted 252 euros unknowingly last year because I didn't know how to cancel; this year same problem, it turned out that I had to renew my plan and that I actually have to pay 252 euros again, but I don't want to because I'm no longer using Shopify. Since I don't have 252 euros in my credit card, today Shopify sent me this message: 'Your bill payment has failed, We'll try again on October 23, 2023.'
When I try to cancel the subscription plan it says: 'To close your store all outstanding invoices must be paid'. Can anyone give me a hand, I don't want to waste all this money again please.... I'm just a guy who wanted to try out of curiosity, but now every year they charge me 252 euros, for a platform that I'm not even using.
Replies 5 (5)

ihateshopfy
Visitor
2 0 0

did you find any solution yet

serter2
Visitor
2 0 0

Yeah thanks now it’s ok

AMX_RA1A
New Member
4 0 0

What was the solution you found, as I am stuck in the same conundrum, Any help would be greatly appreciated. 

Victor
Shopify Staff
2448 226 522

Hi @AMX_RA1A,

 

Shopify merchants are required to pay any outstanding invoices on their account before being able to close their store. If you need assistance understanding your billing or the options that you have, please contact our support team directly so that we can authenticate you on your store.

Victor | Social Care @ Shopify 
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AMX_RA1A
New Member
4 0 0

I wish to close my store but I have an outstanding balance of $1 even though I was on a free trial, now it's not letting me pay through my debit card, and I am worried it will keep charging me for the next cycle.