How can I change my bank account details on Shopify without old info?

Kiiind
Visitor
3 0 1

I need to contact someone in Shopify that can help me change my bank account to receive money for orders. I don’t have my old bank account info to be able to change so I need someone to help me verify my account in order to change my bank account. I’ve looked all over for an email address or phone number for Shopify help but can’t find anything.

Replies 2 (2)

Nick_Marketing
Shopify Partner
1487 336 465

Try using this direct link to contact Shopify support. In case it doesn't work, open in Chrome Incognito mode.
https://help.shopify.com/en/questions#/contact/

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
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Hilary
Shopify Staff (Retired)
551 79 133

Hi, @Kiiind 

Sorry to hear your having troubles getting your bank account information updated. Of course, this is very important! As @Nick_Marketing mentioned, you'll need to contact our Support team directly in order to get your banking information updated in this scenario. Just let our team know the error you're experiencing, and they'll be able to assist you in getting the information updated securely. 

We don't have an outgoing phone number or email address listed, but as Nick_Marketing also mentioned, simply follow the link shared to contact Support and let us know if you are unable to do so. 

Thanks for reaching out! 

To learn more visit the Shopify Help Center or the Community Blog.