How can I contest a digital download chargeback without email proof?

Poorfellow89
Visitor
1 0 0

How do I dispute a chargeback for an item sent through digital downloads I have no email record when I can prove it was sent I can only show order history

Reply 1 (1)

Chargeflow
Shopify Partner
7 0 1

To dispute a chargeback for a digital download without an email record, focus on gathering all possible evidence like order history and transaction details. Utilize website or service logs that demonstrate the customer accessed or downloaded the digital item. Consider using an app like Chargeflow to automate and support your dispute process. Chargeflow specializes in handling chargebacks and can significantly streamline the process for you. Learn more about how Chargeflow can assist you by visiting -> https://apps.shopify.com/chargeflow 

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