How can I correct my incorrect bank details for payouts?

[diehorny]

Hi, I did not receive a payout because my bank details were entered incorrectly. I do not remember what I entered so I am unable to update my bank details. I need help with this as there seems to be no way to get in touch with someone directly and all contact emails fail. Thanks. 

[diehorny]

Hello, I have entered the wrong bank details therefore I was unable to revive a payout. I have tried to update the bank details but originally entered them incorrectly so I am unable to update them. Please I need help with this. There is no way to speak to someone directly for support. Thanks 

[Summer · Accepted solution]

Hey, @Diehorny! Welcome to Shopify Community!

I understand you need to update your bank account information. Since you are unable to do so, due to entering your details incorrectly, our support team will need to access your account and assist you with rectifying your bank information. You can get in touch with one of our support advisors by following the steps below.

1. Visit our Help Center.
2. Chat with the AI assistant and enter "account concern."
3. Click Chat with a Support Advisor as shown on this screenshot.

Let me know if you run into any issues while creating a support ticket. I'm here to ensure you get the assistance you need!

[diehorny]

Hi Summer,

I have tried for the last 4 hours to update my bank details as I had entered them incorrectly. I do not know what I entered as it was a mistake so there for Shopify will not allow me to update my details. I have chatted with multiple people through chat and I still can’t resolve this issue. I would like to resolve it asap so o can revive my payouts. Please help 

[Summer]

Were you advised by our support advisors that the matter was going to be escalated, @Diehorny? If so, that is the next step in processing your request. To provide clarification, our support team is not able to update your bank account information for you within the chat. Since this involves sensitive information, your request needs to be passed on to an escalated team that specializes in handling confidential information to protect your sensitive data. Please rest assured that the team will reach out to you via email as soon as they can to assist you with updating your bank account.

Thanks for understanding.

[diehorny]

Hi,

yes, I was told that the security team would get in touch with me via email regarding updating my bank details. It has now been well over 48 hours since I was told this and I have still not had a response. This is quite urgent as I cannot pay my bills due to my payouts being on hold. Is there anyway this can get resolved asap ? This should take so long. Thanks 

[Summer]

Thanks for the update, @Diehorny. I'm glad to learn your ticket is now with the security team. I'm unable to advise about the turnaround time as this depends on the support volume the team is currently handling, but, as mentioned previously, they will get in touch with you as soon as they can. Please keep an eye on your inbox!

[twotheluna]

Did this every get resolved? I’m having the same issues and it’s been two weeks of back and forth without any indication on when this will be solved 😞 I’m so upset.

[louisvillelove]

Hey have they reached back to you yet and have you been able to change your bank account information? I’m going through the same thing right now and I’ve been waiting for 3 weeks and no update yet

[twotheluna]

Hi! They did but it took them about 2-3 weeks, I kept following up via their chat and even tagged them on social media (on x/twitter), it’s not right it takes them that long to respond when it comes to payouts. Keep following up everyday! 

[louisvillelove]

• Okay i appreciate it !!