How can I deactivate my account after multiple password attempts?

How can I deactivate my account after multiple password attempts?

Zachblack1234
Visitor
2 0 0

I’m trying to deactivate my account but it’s says I have to wait because there were too many password attempts. I need to deactivate my account.

Replies 4 (4)

AvadaCommerce
Shopify Partner
3879 839 973

Hi @Zachblack1234,

 

For security reasons, Shopify Support can't deactivate your store for you, you need to deactivate the store yourself. Therefore, you'll need to wait until you can deactivate it.

 

If you have forgotten your password, please follow this guide to reset your password.

 

If you have any questions about the process, then you can contact Shopify Support.

 

I hope my answer helps.

banned
Zachblack1234
Visitor
2 0 0
##- Please type your reply above this line

I have the correct password it just say I can’t because there were to many
attempts so how long do I have to wait until I’m able to deactivate it?

##
AvadaCommerce
Shopify Partner
3879 839 973

I suggest you contact Shopify Support.

 

I hope they can help.

banned
kaiyoung
Visitor
1 0 0

I think the OP was pretty clear about needing to know the amount of time needed to wait in order to retry their deactivation attempt.  Are you not allowed to say how long the cooldown takes?