How can I easily send a replacement product for free?

Danavir
Tourist
11 0 2

I had a customer who had issues with the product I sold him, so I'll be sending him a new one for free to replace it.

Is there a way to do this easily? How?

Replies 4 (4)

kaalTechGeeks
Shopify Partner
300 57 76

Hi @Danavir
yes you can send him a free product and to implement that you can create a discount coupon with 100% discount just for him which can be redeemed only once and let him order the product again and send him the discount coupon code beforehand, so that he can redeem it at checkout at 0 price. 
You can learn more about discounts from the doc below https://help.shopify.com/en/manual/discounts . Also do let me know if you are stuck anywhere in implementing what I told you 
Thanks  

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Danavir
Tourist
11 0 2

Is there a way to do this without using a code?

I would prefer just doing it manually for my customer so I don't have to keep bothering him. 

kaalTechGeeks
Shopify Partner
300 57 76

@Danavir Yes you can just create a draft order for the customer with all the details and mark it as paid, in this way a new order would be created and your customer will receive a free product. 
Let me know if you need more help 

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maggy22
Shopify Partner
6 0 0

You can use this app to send him a link to fill in details and place a free order in your store: https://apps.shopify.com/creator-gift-link