How can I edit DNS settings to connect my domain with an online store account?

MohamedSaied
Tourist
11 0 3

hello,

how can i open my domain provider's account to edit my DNS setting to connect my domain for my shopify account. i searched at ICAAN Lookup and found:

  • Domain Status:

    client transfer prohibited

    client update prohibited

  • Registrant:
    • Name: Contact Privacy Inc. Customer 0168783328
    • Organization: Contact Privacy Inc. Customer 0168783328 

 so i go to contact privacy site and send message to modifying the following : 

 

These DNS Records include: 

 

  • Point the A record to the Shopify IP address 23.227.38.65.
  • If necessary, change the Host name to the @ symbol.
  • Delete any other A records on the domain if there are any present.
  • Point the CNAME record with the name www to shops.myshopify.com

And i wait for 3 days till now nothing happened .

Replies 6 (6)

Ollie
Shopify Staff
2330 454 397

Hey @MohamedSaied.
 
Thanks for reaching out.
 
I appreciate the context that you have shared with us as that is very helpful! When you contacted your third-party domain provider to make these changes, did they confirm that the changes have been made? Typically, you can find your domain providers contact information towards the bottom of their company homepage. 
 
Also, could you let us know if you see the domain listed when you navigate to Settings > Domains with your Shopify admin? 
 
Looking forward to your response. 

Ollie | Social Care @ Shopify 
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MohamedSaied
Tourist
11 0 3

Thanks a lot 

- about about confirmation:

only the message has been sent that all i get

- About Shopify admin page :

 the domain not listed

Ollie
Shopify Staff
2330 454 397

Hey @MohamedSaied.
 
Thanks for the quick response. 
 
Could you provide me with your custom domain URL that you are attempting to connect to your online store? Also, would you be comfortable with making the corresponding DNS changes yourself? As this information will allow us to assist you further in this regard. 

Looking forward to your response.  

Ollie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MohamedSaied
Tourist
11 0 3

Thanks a lot

ok my URL : izabellashop.com

And no problem to do the changes by myself

Ollie
Shopify Staff
2330 454 397

Hey @MohamedSaied.
 
Thanks for the quick response. 
 
In this case, you will need to navigate to your third-party domain provider account and access the DNS settings of the domain. In order to have your third-party domain connected to your Shopify store, you will need to make the following changes: 
 

  1. Point the A record to the Shopify IP address 23.227.38.65.
  2. If necessary, change the Host name to the @ symbol.
  3. Delete any other A records on the domain if there are any present.
  4. Point the CNAME record with the name www to shops.myshopify.com. Be sure to include the period at the end of the domain.

 
If you have any issues with completing this, you should be able to get in touch with your third-party domain provider to assist you with making this change to the domain. It could take up to 48 hours for the domain to be connected and listed in the Domains section of your settings. 
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MohamedSaied
Tourist
11 0 3
ok this my domain info who can i contact to know my domain account

 

Contact Information
Registrant:
  • Name: Contact Privacy Inc. Customer 0168783328
  • Organization: Contact Privacy Inc. Customer 0168783328
  • Email: izabellashop.com@contactprivacy.com
  • Phone: tel:+1.4165385457
  • Kind: individual
Registrar Information
  • Name: TUCOWS, INC.
  • IANA ID: 69
  • Abuse contact email: domainabuse@tucows.com
  • Abuse contact phone: tel:+1.4165350123
Reseller Information
  • Name: Shopify Inc.
DNSSEC Information
  • Delegation Signed: Unsigned
  • Domain Status:

    client transfer prohibited

    client update prohibited

  • Nameservers:

    NS-CLOUD-B1.GOOGLEDOMAINS.COM

    NS-CLOUD-B2.GOOGLEDOMAINS.COM

    NS-CLOUD-B3.GOOGLEDOMAINS.COM

    NS-CLOUD-B4.GOOGLEDOMAINS.COM