Have your say in Community Polls: What was/is your greatest motivation to start your own business?

How can I find and edit content on my reactivated Shopify account?

How can I find and edit content on my reactivated Shopify account?

ViktorS
Visitor
2 0 0

Hi,

I just re-activated my account from 2019. I cant find the content which I uploaded back then.  

I have also tried to find a way to edit my page but this is not available to me.

Can someone help me?

 

Best regards

Reply 1 (1)

Trevor
Shopify Staff (Retired)
3408 463 1005

@ViktorS 

When closing an account, we guarantee that your content will remain on the account for up to 90 days; however, anytime thereafter, the content and settings may be removed from the account. In most cases, accounts that are inactive for a total of 24 months will be purged from our system. Once the content is removed, it is not possible to restore the content. 

When you say you're unable to edit your page, what do you mean? Could you provide more details and a screenshot of what you're referring to?

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog