How can I fix payment issues due to missing last name on my account?

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Dear Shopify Support,

I am writing to seek assistance regarding an issue I am experiencing with missing account details verification on my Shopify account, as well as a subsequent block on my payment method.

When I initially created my Shopify account, I provided my first name as "Noman," but I did not include a last name during the registration process. However, I recently received an error message stating, "Missing account details. 

Complicating matters, my payment method has been blocked by Shopify. It appears that the block may be related to the verification requirement of the name "Noman Shaikh." I wanted to clarify whether the inadvertent creation of an LLC under the name "Noman Shaikh" has caused any issues with the payment process.


It is important to note that my Gmail account, which I have been using for over 10 years, is registered under the name "Noman Shaikh." However, I have no last name specified on my passport, and my legal identification reflects only my first name as "Noman."


I have already attempted to update my Shopify account details by adding my last name, but the system does not allow me to proceed without a last name.

I kindly request your guidance on how to resolve this issue promptly. Additionally, I would appreciate clarification on whether the creation of an LLC with the name "Noman Shaikh" has inadvertently caused any complications with the payment process.

Please let me know if there are any specific documents or information, I need to provide to verify my identity and enable the reinstatement of my payment method.

Thank you for your prompt attention to this matter. I greatly appreciate your support and guidance in resolving these issues.

Best regards, 


Reply 1 (1)

Shopify Staff
815 67 99

Hi @Noman_1 ,


Thanks for reaching out about this. I’m sorry to hear about this situation. While I would love to assist you with that, I do not have access to your store's specific information. Due to our strict authentication policy, you will need to reach out to our Support Team, who will be able to look into this for you. 


I invite you to reach out to our Contact Us page. Once you log in, select the topic you'd like to discuss with the Support Advisor.


Then scroll down to the bottom of the page, where you should see the 'Get Support' section, where you can select your preferred communication channel.


I trust you will receive further guidance from our team!

Iris | Social Care @ Shopify 
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