How can I get a refund after cancelling my plan?

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Hi Looking for some assistance I cancelled my plan and payment was deducted. 


I can see people can obtain refunds up to 3 days after their bill if their store is deactivated.

Reply 1 (1)

Shopify Staff
2451 226 522

Hi @Ticino,


While we cannot guarantee any refunds for merchants' subscription payments, if you have closed your store down shortly after making a monthly payment then you are welcome to check and see if a refund can be considered. Please reach out to our support team via the Shopify Help Center so you can be authenticated on your store; you do not need to be logged in to start a live chat with our team.

Victor | Social Care @ Shopify 
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