How can I quickly get in touch with a customer service agent?

[GreatSmashing1]

How do you contact an agent? I've been waiting ages on the chat screen!

[sxs]

Hello, I can provide you with agency services.

[Victoria]

Hi, @GreatSmashing1.

Welcome to the Shopify Community!

I understand you're trying to contact our support team but seem to be waiting some time on the chat screen. Could you share a screenshot or advise if you're currently waiting in the queue?

To create a support request, you'll need to navigate to the Shopify Help Center to get in touch with our team. Through our community forum, we're able to support a variety of questions, provide discussion forums for merchants and partners, as well as those looking to learn more about Shopify. If you have any non-account-specific questions you'd like our team to look into, feel free to share them here.