What's your biggest current challenge? Have your say in Community Polls along the right column.

How can I recover a domain from an inactive store?

How can I recover a domain from an inactive store?

Chance2001
Tourist
13 0 3

I bought a custom domain a few months ago and my trial ran out, I decided to make a new store but cannot recover my domain from the old store. Help please.

Reply 1 (1)

Emily
Shopify Staff
1457 105 202

Hi, @Chance2001.

 

Thank you for reaching out!

 

To recover your domain you would need to sign in to your old account and transfer out the domain

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog