How can I reopen my store after an unfair shutdown report?

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I recently received a message from soliciting what I feel was inappropriate question about potential illegal activity I blocked him and he turned around reported my store and got me shut down . How is this fair? How can I fight this when anybody can report any shop at any time ? I thought I did the right thing by blocking him from messaging me . Should I have reported his messages ? Would it have kept my store from being shut down? I tried to email Shopify back disputing it but I haven’t received any response . You’re currently charging me right now does that stop being that you closed my account down? Who can I contact to get answers .

Reply 1 (1)

Shopify Staff
2434 455 410

Hey @Ma231.
Thanks for reaching out. 
I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, it would be best to reach out to our live support about this situation. 
With that being said, you can get in touch with our live support by attempting to login to your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation. 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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