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How can I report a problematic store on Shopify?

YogaJourney
Tourist
4 0 2

I recently purchased an item from a shopify store that was a Christmas present for my wife.  It arrived early January in pieces in a parcel that was as thin as a Durex.  There was a hole in the parcel and the delivery driver apologized for the state of the packing and hoped that none of the pieces where missing.

 

I sent an immediate email with images showing that the item in question was wreaked.  I have sent several emails since and all I get is that the fulfilment team is looking into it.

 

When you type the name of this shopify site into google the name of the shop comes up with its name plus the word “scam.”  Not terribly reassuring.  I found them on Trust pilot and their rating is 1.3.  There are at the time of writing this post 91 reviews and 97% of these are 1 out of 5.  I suspect that they would be lower but you have to give a 1 star rating at minimum.

 

Scam Advisor advises that this may be a scam. 

 

What I would like to know is if Shopify have a policy of ensuring that people who buy from shops created by their product are supported in ensuring that this kind of shop doesn’t get away with taking people’s money and not refunding it given that the product they supplied was ruined in transit.

 

I am sure that I won’t be using Shopify again. Their support is non-existant. There is a UK version of shopify which I plan to use.

Accepted Solution (1)

Don
Shopify Staff
2777 199 390

This is an accepted solution.

Hi there, @YogaJourney!

 

Sorry to hear you're having a hard time with the situation you find yourself facing.

 

While we're not able to confirm if a given store is using Shopify, you can report a store you believe to be using Shopify in contravention of our Acceptable Use Policy here.

 

If the store in question does prove to be using Shopify this report will be investigated and acted upon internally as appropriate. 

 

Should the store in question not be working with you to resolve any issue with your order and 30 days or more have passed you can contact the payment method you used (PayPal, card issuer, etc) to let them know what has happened with this transaction. 

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

MDiazP
Visitor
1 0 0

I'd like to know also, I made a purchase for a decent amount of money to Livatro, and now I don't get answers to my emails, and the product hasn't been shipped. What are the Shopify assurances that the companies they host are not scams? What support do Shopify gives the customers to make them trust in the stores they Hosts? And how does someone simply get in touch with Shopify to report a store that is in default of their contract agreement?

YogaJourney
Tourist
4 0 2

Dear MDiazP -  Do you think that you have been answered by a robot.  The question "What are the Shopify assurances that the companies they host are not scams?" wasn't answered.  I think so long as Shopify get money from the site the issue isn't one they are concerned with.  I find their support in general to be as effective as a chocolate fireguard.  You got the automatic reply I got.

Don
Shopify Staff
2777 199 390

This is an accepted solution.

Hi there, @YogaJourney!

 

Sorry to hear you're having a hard time with the situation you find yourself facing.

 

While we're not able to confirm if a given store is using Shopify, you can report a store you believe to be using Shopify in contravention of our Acceptable Use Policy here.

 

If the store in question does prove to be using Shopify this report will be investigated and acted upon internally as appropriate. 

 

Should the store in question not be working with you to resolve any issue with your order and 30 days or more have passed you can contact the payment method you used (PayPal, card issuer, etc) to let them know what has happened with this transaction. 

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog