How can I resolve payment processing issues on my website?

How can I resolve payment processing issues on my website?

jasmineLiam
Visitor
2 0 0

I'm experiencing payment processing issues on my website  , where customers are receiving an error message saying, 'Payment could not be processed at this time.' I've checked my settings and contacted my payment gateway provider without success. Any advice on how to resolve this? Thank you!"

Reply 1 (1)

Emily
Shopify Staff
1408 103 194

Hi, @jasmineLiam.

 

Thank you for reaching out. I am sorry you are having issues with your payment gateway.

 

I will just need to gather a bit more information, so I can have a better understanding of the issue. What payment gateway are you using? How long has this error been showing? Can you share a screenshot of the error? 

 

Please let me know if you have any further questions!
 
Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog