How can I successfully connect Shopify orders to Click & Collect?

How can I successfully connect Shopify orders to Click & Collect?

Teascotland
Visitor
2 0 0

Hello, I have recently added Click & Collect from Royal Mail to my account, I feel that orders should migrate straight from Shopify to Click & Collect but although it looks like they are connected it does not work - any ideas how to make it work?

Reply 1 (1)
Teascotland
Visitor
2 0 0

Hello and thank you for coming back to me about this.  I had already done everything you list above and the green link shows in my Click & Drop account, see the screen shot below.  So it should be linked, but when I did a test order the order appeared in Shopify but did not get pulled through to Click & Drop.

 

Screenshot 2022-11-24 at 13.50.11.png

 

Looking at the Apps and Sales Channels in Shopify it shows 'Buy Button' and 'Point of Sale' which I assume is Click and Drop?  so this looks like it is connected.  Is there a way to do a test sale without making a payment?

Screenshot 2022-11-24 at 13.52.56.png