Solved

How can I transfer my domain to a new store on Shopify?

Patwalters
Tourist
5 0 1

Hi, Good Morning!

First at all, I apologize for this long message but i really appreciate your help with this error.  I got a domain with shopify on 06/2023: legacymacramestudio.com but i couldn't set the store up so I deactivated the store on 09/2023. Now, i opened a new store which is almost ready to launch but I have issues transferring the domain to my store. According to shopify the domain  is unlocked and i have the the transfer code but this code doesn't work  or something is missing.  I cant get a phone number to talk to Shopify, I'm totally along with this issue.  I appreciate your help!

Domain Transfer Failed.png

 

Accepted Solutions (2)

Shubham03
Shopify Partner
46 6 9

This is an accepted solution.

You can chat with Shopify representative but I am not sure about their phone support at the moment.

Click www.laplifdigitalopc.com to visit my company website

View solution in original post

Shay
Shopify Staff
2818 440 576

This is an accepted solution.

Hi @Patwalters 

 

Thank you for the screenshot and the details! 

 

I understand that you are trying to transfer a domain to your Shopify store. To confirm, is the domain originally purchased through Shopify? If yes, you will need to contact our authenticated support team for assistance in transferring the domain from one store to another. You can contact our support at any time through our Help Center: Shopify Help Center. Open the AI chat and type in your issue or "contact support" to get started. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 4 (4)

Shubham03
Shopify Partner
46 6 9

This is an accepted solution.

You can chat with Shopify representative but I am not sure about their phone support at the moment.

Click www.laplifdigitalopc.com to visit my company website
Patwalters
Tourist
5 0 1

Thank you so much! 🙂  A Shopify representative helped me to fix the issue. 

Shay
Shopify Staff
2818 440 576

This is an accepted solution.

Hi @Patwalters 

 

Thank you for the screenshot and the details! 

 

I understand that you are trying to transfer a domain to your Shopify store. To confirm, is the domain originally purchased through Shopify? If yes, you will need to contact our authenticated support team for assistance in transferring the domain from one store to another. You can contact our support at any time through our Help Center: Shopify Help Center. Open the AI chat and type in your issue or "contact support" to get started. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Patwalters
Tourist
5 0 1

Thank you so much! 🙂  you were right and I was able to fix the issue.