How can I verify my identity on Shopify payments after missing the deadline?

Saeed7
Visitor
2 0 0

Shopify hold my shopify payment account and now i cannot receive payouts from the customer. shopify sent me an email saying to verify my identity by 15 february and now i am not able to verify my identity because i missed the deadline. please help me to verify my identity or how to unhold my account 

Reply 1 (1)

Maz
Shopify Staff
1166 129 180

Hi, @Saeed7!

 

Thanks for sharing your concern here, I would be more than happy to guide you.

 

If you haven't already, I would recommend replying to that email you received from the payments team letting them that you ran out of time. They should be able to advise you on next best steps.

 

Alternatively, you can always reach out to 24/7 support here at this link. Please type your questions into the virtual chat assistant box, and follow the prompts given by the assistant to reach our live support.

 

Thanks!

Maz | Social Care @ Shopify 
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