How do I cancel a subscription?

How do I cancel a subscription?

BlueMarket
Visitor
1 0 0

HEY HOW CAN I CANCLE A SUBBSUTIOTION

Replies 4 (4)

Elias
Shopify Staff
3010 294 523

Greetings, @BlueMarket.

 

Thank you for reaching out and posting this question!

 

If you own a Shopify store and you're looking to cancel the subscription, then we've got a step-by-step guide that can help you with canceling your subscription and deactivating your store. While we're sad to see you go, we'd also appreciate any feedback you have for us - please don't hesitate to share them with us. 

 

That being said, if you're looking to cancel a product subscription from a particular Shopify store, then we'd recommend reaching out directly to the store where the purchase was made and they can assist you with cancelling the subscription. If you're unable to get in touch with the store, then you can also contact your bank or credit card provider to stop recurring charges. 

 

Just to confirm, are you looking to cancel the subscription for a Shopify store? Or, are you looking to cancel a product subscription that was purchased from an online store?

 

Elias | Social Care @ Shopify 
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mateooo
Visitor
1 0 0

When i type in my Store password it doesnt work,but when i logged in 2

min before that it worked.Could you send me my pass on my email

Elias
Shopify Staff
3010 294 523

 

Hey, @mateooo.

 

Thank you for joining the thread!

 

If you're unable to login or you've forgotten the password to your account, then you can reset your password using your email. However, if you're trying to view your website and you're being asked to enter a password, then it's possible that you're referring to the password protection for your online store. 

 

The password protection for the online store is designed to restrict visitors and you can change or disable this password within the Shopify admin. However, in order to disable the storefront password, your store would need to be subscribed to a plan. That being said, once you're ready to sell and your store is subscribed, you can simply disable the password protection in the preferences of your Online store. 

 

18-06-94572-61243

 

I'd love to hear more about your business! What kinds of products are you selling? Did you get a chance to review our monthly plans and their features?

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

beths2000
Visitor
1 0 0

I can not seem to cancel my subscription for the store I made and I have contacted the bank and won't do anything. I am sick of trying to contact them. I need help ASAP. Thank you.