All things Shopify and commerce
I am trying to download ShopSync to my store but it keeps saying I do not have permission to download it. How do I fix that?
Solved! Go to the solution
This is an accepted solution.
Hey @YumeBoshi.
Thanks for reaching out.
If you are attempting to add a third-party application from the Shopify App Store and you are receiving a permissions error. This is most likely due to that you may be signed in as a staff account rather than the admin. My suggestion is to make sure that you are signed in as the admin or a staff account with app and channel permissions. If you do not have access to the admin account, you can reach out to the admin of the store and request channel and app permissions for the staff account.
That should allow you to add the third-party application to the store without experiencing the permissions error.
Let me know if you have any questions.
Ollie | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Try reaching out to app developers
https://apps.shopify.com/shopsync-2
This is an accepted solution.
Hey @YumeBoshi.
Thanks for reaching out.
If you are attempting to add a third-party application from the Shopify App Store and you are receiving a permissions error. This is most likely due to that you may be signed in as a staff account rather than the admin. My suggestion is to make sure that you are signed in as the admin or a staff account with app and channel permissions. If you do not have access to the admin account, you can reach out to the admin of the store and request channel and app permissions for the staff account.
That should allow you to add the third-party application to the store without experiencing the permissions error.
Let me know if you have any questions.
Ollie | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Thanks! That worked!
I'm glad the problem is solved!
Are you ready to take your business to the next level? Look no further than the latest ...
By SarahF_Shopify Apr 15, 2024We’re keeping the ball rolling to make sure you’re always ahead of the game. So buckle ...
By JasonH Apr 8, 2024Portrait of Stephen positioned next to an image of planet Earth, with the Stephen's World ...
By JasonH Mar 18, 2024