How do I suspend or cancel a customers account that has violated our policy over and over?

MelissaUkiyo
New Member
1 0 0

I have a customer that repeatedly violates are policy over and over, we've warned them multiple times and now wish to suspend them, how can I achieve this ?

Testing it out on my personal account disabling the account up top with the button just stops them from having profile access it doesn't stop them from added things to a new cart and buying them under that email.

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PaulNewton
Shopify Partner
2799 160 518

Use fraud apps to blacklist the email and auto reject any orders they place , then the address too if they still continue to try by using different emails.

 

Shopify has a free one https://apps.shopify.com/fraud-filter 

search https://apps.shopify.com/search?q=fraud 

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