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I have a customer that repeatedly violates are policy over and over, we've warned them multiple times and now wish to suspend them, how can I achieve this ?
Testing it out on my personal account disabling the account up top with the button just stops them from having profile access it doesn't stop them from added things to a new cart and buying them under that email.
Use fraud apps to blacklist the email and auto reject any orders they place , then the address too if they still continue to try by using different emails.
Shopify has a free one https://apps.shopify.com/fraud-filter
search https://apps.shopify.com/search?q=fraud
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