How does shopify know my contact and credit card information if I dont use any shopify products?

John157
New Member
2 0 1

I had an interesting experience today when I tried to purchase some products on a website I hadnt purchased from before. As I went to the check out, I started typing my email address, this window popped up from shopify and asked if I wanted everything to be populated. I checked yes and I was shocked that all my contact and credit card information was populated.

I never store my credit information on any website so how can this be possible?

How can I remove my information from Shopify?

Replies 12 (12)
Anders3
Shopify Staff (Retired)
Shopify Staff (Retired)
231 1 42

Hi, John!
 
Anders from the Shopify Social Care team here. Thanks for reaching out today.

The feature you're referring to here is known as Shopify Pay. This is a feature meant to accelerate the checkout process for customers. Once opted in, the credit card, shipping and billing information is stored securely and can be used across different shops to quickly move through the checkout. If you wish to opt out of this, you can scroll to the bottom of this page here to submit a request to have your information deleted.

If you run into any troubles with this change, let me know! 

Anders3 | Social Care @ Shopify
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John157
New Member
2 0 1

Thank you very much for the fast response. Ill check on the link and see what I can do to remove the info. I just found it strange as I make it a point to NEVER store my information or to check the "remember me" fields on any website so this kind of freaked me out.

 

Kind of like big brother was looking over my shoulders!

Pjka
New Member
1 0 2
So glad I found this because the same thing happened to me but just to be able to reply to you I had to create an account because when I tried to enter my email it said there was nothing associated with it. So how in the world did Shopify get my information to begin with when I never had an account!!??
Ramona
Explorer
43 4 20

The feature is enabled the moment you checkout via a Store that uses Shopify. Most store checkouts require an email address or phone number, which is how this information is stored and applied. This doesn't create an account for you via the forums or as a website owner, which means you still need to create your account separately for those.

danimazz
New Member
1 0 1

This feature has caused so much chaos for me the past few weeks.  Despite typing in my shipping address on a website, after paying everything reverted to my old shipping address (that I have moved from almost one year ago). Now several packages have been shipped there, with stores telling me they are unable to do anything to change this, nor is UPS.

 

I am so upset about this and have deleted my account and will never purchase using Shopify again.

cdeason61
New Member
1 0 0

Hi Anders, 

I had the same experience and you did a great job of explaining what Shopify is and what it does, but you did not explain how you got the consumers phone number and credit card information. When I arrived at the retailer's checkout page, I immediately received a text code from Shopify before entering any information (how did you get my number). Then when I proceeded to check out, a Shopify interstitial requested I enter the code that was texted to me. Once I did that, my credit card and billing information popped up...again, how did you get this information? Thanks.

Kcm7531
New Member
1 0 0

How did shopify or shop pay know all my information from my email address? Never used this before and they had my address, credit card number, phone number etc. Don't want to know about how shopify or shop pay works and stores your info for future purchases I want to know how they had all my info when I never used their services before..

Terryt1
New Member
2 0 0

I want to opt out. This service is too convenient and it should have at least a password protection for customers. I do not even remember signing up for it. Please direct me to link to opt out. And frustrating that there is no easy way to contact someone for help!

Ramona
Explorer
43 4 20

Please re-enable the ability to opt-out. We started getting issues again from customers that would like to get out of this setup and can't seem to do so now that the opt-out button is gone! Some of them don't even know how to access to account that contains their information or wish to venture further into it.

KimsMom
New Member
1 0 0

You were quick but you did not answer the question. How did Shopify get the info IF the customer had NEVER shopped with Shopify before? That is what I want to know. What you explained, I already knew. This is why I no longer shop online when sleepy or distracted in any way. I don't want to hit the wrong button by accident. 

So I will re-ask: How does Shopify get my credit card and personal info if I have never shopped with you before?

jamieedavis77
New Member
2 0 0

I have tried to fix this information for myself repeatedly. Every Shopify store site I order from puts in old billing information with my daughter's name. I need this to be updated to stop causing problems with orders. Any help would be appreciated.

jamieedavis77
New Member
2 0 0