How effective are AI chat bots for your e-commerce store?

Paddleballsport
Tourist
6 0 1

Hello, just looking to see how many people out there are using AI chat bots on their e-commerce store and how the experience has been so far?

 

If you're not using one how interested are you in seeing what one can do for your store? What features would it need to have?

 

Asking because I am starting up a business dealing in ai and automations. Curious to hear the feedback.

Replies 5 (5)

StephensWorld
Shopify Expert
1324 152 324

There are definitely a handful of options for adding an AI chatbot to your Shopify store. 

 

https://apps.shopify.com/search?q=ai%20chat 

 

Speaking as a store owner, a person who builds stores for others, and someone who shops online a lot -- I really don't like AI chat bots. The overwhelming majority of the time that I encounter them, they don't actually solve the issue I have -- or I've already read the help docs that they provide, and I just want to speak to a real person. I would never recommend adding an AI chatbot to my clients. A well organized FAQ page/section is much less frustrating to deal with. It's also a huge turnoff to customers when they think they'll be able to speak to a real person, but instead end up chatting to a bot (isn't good for branding or customer service, imo). 

 

PS: Sorry to anyone who runs an AI chatbot app -- I don't mean to be a hater, but the AI chats drive me insane sometimes. Until AI can accurately make changes (ie. actually do things / take action), and not just reply with text and links, I don't see the value gain, aside from assisting folks who are inexperienced browsing websites (which is becoming less common every year).

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https://stephens.world
support@stephensworld.ca

Paddleballsport
Tourist
6 0 1

Thanks Stephen, the bot that I have   is a little different than most, it implements chatgpt like others can't. Giving it a knowledgebase to work off it can give product recommendations and it has its own e-commerce store within the bot and can take customers from finding a product to buying right in the bot. Is that more of what you're talking about with taking actions?

StephensWorld
Shopify Expert
1324 152 324

That definitely sounds closer to what I was describing 🙂

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

Paddleballsport
Tourist
6 0 1

Got it, would sometime like that would be of interest for you or your customers with those kind of features?

Nick009
Shopify Partner
2 0 0

hi You can try QuickCEP AI Chatbot+livechat, it can help you solve the problem of responding to customers in a timely manner, and colleagues It can also be your help