How to delete a paused store

MakerDeli
New Member
2 0 1

Hi, I paused my store about a month ago and now want to delete it. Since the store is paused, I can't access the settings. The only page I see shows the different packages that I can purchase and the "delete" button at the end of that page does nothing. 

 

Does anyone have an idea?

Replies 21 (21)
Miles
Shopify Staff
Shopify Staff
480 68 136

Hi, @MakerDeli!

 

I'm Miles from the Social Care team at Shopify. Welcome to the Shopify Community!

 

When you've paused your store entirely, you're not able to access it in order to close it. To combat this, simply select a paid plan on the screen you see when you sign in. From there, you'll need to make a payment on the plan so you can access the store. Once you have access, you can go ahead and close the store. When the store is closed, you then need to reach out to the Shopify Support team who will be able to help you refund the payment you made to access your store again.

 

If you'd prefer to skip these steps, please let me know and I can email you to help you get started.

 

I'd love to understand why you're wanting to close your store. If you're struggling with something, or there's anything I can do to help out, please let me know.

 

Thanks!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MakerDeli
New Member
2 0 1

Thanks, Miles. It would be great if you could help without me activating the account again.

Store closure has nothing to do with Shopify or the current situation. It was a side gig that i don’t have enough time for anymore.

Crisil
New Member
1 0 0

Hello Miles

I have same situation... I paused months ago and want to delete my shop.

Can you help (or email) me not to take unnecessary steps like payment and refund?

Thanks.

Crisil

JulieNg
New Member
1 0 0

Hi Miles!

I paused my shop months ago and want to delete it.

Can you help (or email) me not to take unnecessary steps like picking a plan and then email to get a refund?

Thanks.

Julie

SMRK
New Member
1 0 0

Hello Miles,

 

I'm in a very similar situation with 2 stores... I paused them and I'm having trouble to close them down as I will no longer work on those projects.

 

Please email me to move forward and close them both.

 

Thanks!

npineda
New Member
2 0 0

hey Miles, can you please help me delete my shopify store, i do not trust the refund process. 

I paused it in December and I am reaching the two months they give for un-pausing it. 

Can you please help me, thank you!!

fdsrsgbtr5432
New Member
2 0 0

i think it will be a possible option bcz i used it in the past years and know i also wanna help you but i need the complete information about your store then i will be able to guide you more easily i also faced these type of issue when i satrted it in the past you will also learn about it in the future.

fdsrsgbtr5432
New Member
2 0 0

i am still not able to find its solution and have no help from you guys plz guide me if you know anything about the real solution plzz my whole progress stops due to this and not able to do anything plz help me urgently.

D2roberto
New Member
1 0 0

 

Hello Miles

I have same situation... I paused weeks ago and want to delete my shop.

Can you help (or email) me not to take unnecessary steps like payment and refund?

Thanks.

 

Roberto

Propelguru
Trailblazer
313 7 46

Here are the steps that you need to follow for deleting your account.

Step 1: Go to Settings

Step 2: Select Account

Step 3: Scroll down and click to Close store

Step 4: Enter your password and click Confirm

Step 5: Select the reason and choose Close

trellart-ltd
New Member
1 0 0

Hi,

I have the same situação. My account is paused and I would like to delete it as I am no longer running the business.

Once you are not really reachable (you don't have a chat and the email I sent today "bounced back" saying that you no longer help via email.) Can I please have my account deleted without having to pay a plan and ask for refund? 

Many thanks

Larissa

Miles
Shopify Staff
Shopify Staff
480 68 136

Hi, everyone!

At this stage, you're not able to close a store on Paused plan without reactivating it first. The reason for this is that while you are on the Pause plan, you can't access your Shopify admin, work on your store, or sell to customers.

If you do wish to close your store while you're on the paused plan, please follow these steps:

  1. Log into your store.
  2. Select the cheapest plan option.
  3. Make payment to reactivate your store.
  4. Go to Settings > Plan and Permissions and close your store.

You'll then be able to contact Shopify Support to request a refund. Please note: your store will need to be closed before contacting support. We are unable to close your store for you and can only assist with a refund.

For more information around the Pause plans and closing your store, check out this guide: https://bit.ly/3ayIYDo.

Thanks.

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

preciosoofficia
New Member
1 0 0

Hi, @Miles !

As you told, I just deleted my paused store. I hope you can help me get the refund I made to access your store again.

Thanks!

frozentundra
New Member
1 0 0

Hi, I've just followed the steps you provided to reactivate and then close the store before contacting support. As I suspected, I can't contact support now without an active store (as was the case while the store was paused). Can you please post a link or details on how to contact support to request a refund? This process is incredibly frustrating.

Miles
Shopify Staff
Shopify Staff
480 68 136

Hi, @frozentundra.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and click "Continue without logging in".

From there you'll need to type your request into the search bar, scroll past the results and you'll see a link to contact the support team. Thanks!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Simonetta
New Member
1 0 0

Hi I paused my store, now I want to close it. I read about selecting a payment method and then requesting a refund. I want to avoid that. Please help me. I sincerely don't want to ask for a refund I just want my store closed. Thanks.

ian27
New Member
1 0 0

hi miles,

 

can you please help me out as well? closing the shop because no time to devote to it now

 

 

logan999
Tourist
9 0 1

Hello Miles,
I have the same issue. Can you help me with this?

Shay
Shopify Staff
Shopify Staff
1039 162 213

Hi everyone! I just wanted to share an update on this topic to help all of you with this request. We recognized that it was not ideal to have to renew the store in order to close it yourself and now our live support team is able to take this action for you without having to escalate it to another team.

With that in mind, if you wish to close a store that is on the Full Pause plan you can contact our live support channels (so that we can authenticate your store details) and your support advisor will be able to action this request for you. 

Please note: Our live support will not be able to assist you in backing up your store data before closing your store. If you need to export reports, theme file, customer list, products, etc, you will still need to reactivate your store account and renew the subscription.

If you have any additional questions about this that we can assist with, please let us know!

-Shay

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog