I spoke to someone at Shopify and they basically said this will not be a feature that they are working on. They said that the best app for this is Returnly and it is more likely that they would integrate returned with their system rather than building out a proprietary feature because returnly essentially is doing it better than they are able to.
How come whenever I have a seemingly really basic question and look at the forums for answers instead I find YEARS of people looking for the same answer yet there still isn't one. Shopify is considered one of the largest and most successful e-commerce platforms out there, yet we still struggle with so many basic functions??? I had switched over from WIX last year as my business grew thinking this was the right decision and yet it seems like there's nothing but issues. I have tried so many different ways to enact a successful exchange or to edit an order once it's come in (since customers make mistakes) and all have been messy in both accounting and inventory. Why am I made to refund a customer for a returned item and then sending them an invoice to charge them again for a different size? That is so impractical for both the customer and shop owner.
I agree with you and even though the monthly subscription game is ridiculous on it's own, the main issue is that almost all of the 3rd party software I've tried doesn't even do the function that you are paying them to do! Even if you know exactly what you want, they make searching for these functions extremely difficult and riddled with ads for software that has nothing to do with what you're looking for...then the pricing system for any of them is even more vague. You try it out, it doesn't work right, then the developers rarely care to even answer you and shopify just wipes their hands clean of the whole thing.
My question is what's the better e-commerce platform option that doesn't do all this nonsense or are they all similarly frustrating?