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How to handle sales tax issue for an already fulfilled order?

Maxyus
New Member
5 0 0

Hi all, I have a few question about Sales Tax.  I think I didn't set it up correctly, as one of my customer in my state didn't get the sale tax. I entered the tax id so it should be ok right now but what should I do about the customer, their order is already being fulfilled.

Accepted Solution (1)

BreezyFile
Shopify Partner
21 1 1

This is an accepted solution.

Hey Maxyus,

You could ask them to pay the sales tax retroactively if they are willing. Otherwise, the states will typically expect your business to pay the sales tax money out of pocket when you file as they expect to have that tax collected.  Kind of a bummer of an answer - wish I had a better one for you.

 

Hope that helps!

matt@breezyfile.com

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Reply 1 (1)

BreezyFile
Shopify Partner
21 1 1

This is an accepted solution.

Hey Maxyus,

You could ask them to pay the sales tax retroactively if they are willing. Otherwise, the states will typically expect your business to pay the sales tax money out of pocket when you file as they expect to have that tax collected.  Kind of a bummer of an answer - wish I had a better one for you.

 

Hope that helps!

matt@breezyfile.com