How To Hide Personal Address

eastcoastgirl
New Member
1 0 6

Hi,

 

I want to hide my store address from absolutely everything and everyone because it's my personal home address. The Settings tag in Shopify admin has a section for store address but it says...

 

Store address

This address will appear on your invoices. You can edit the address used to calculate shipping rates in your shipping settings

Your primary business location could affect which apps can be used on your store. Learn more about app compatibility

 

How can I ensure that my home address will not appear on any invoices or anything at all?

 

Thanks,

 

A

 

Replies 21 (21)
Visely-Team
Shopify Partner
1843 210 464

You cannot do that. Moreover, any app that you install has read access to your shop information which includes the primary business address.

Sergiu Svinarciuc | CTO @ visely.io
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Stretchingcards
New Member
1 0 4

Thank you for your response to this matter. This information will make or break whether I continue moving forward with Shopify. Just so I am clear... There is absolutely no way to avoid making our personal address and phone numbers public to our customers?

 

 

Visely-Team
Shopify Partner
1843 210 464
Yes, absolutely no way.
Sergiu Svinarciuc | CTO @ visely.io
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RemyRemy
Tourist
3 0 9

This is not acceptable. I also need to keep my businesses main address private to protect me from potential criminals. There must be a  solution.

sparkcurio
New Member
1 0 2

I used a Google Voice to hide my phone number. You get a free Google Voice number which will route calls to your real number. Havent figured out address situation yet. Might just have to set up a PO box 😞

CanadaRules
Tourist
6 0 8

I agree with you...this is unacceptable and a security risk.

Visely-Team
Shopify Partner
1843 210 464

@CanadaRules isn't it as insecure as it is for your shoppers to buy from a merchant that is looking to hide from them 🙂

 

Sergiu Svinarciuc | CTO @ visely.io
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Royalrose757
Tourist
5 0 6

I too would like to know if this could be hidden. I personally have a protective order against someone and do not wish for my home address to be displayed.

JSPiper
New Member
1 0 3

You'll have to use a PO Box

TaylorA
New Member
1 0 5

I literally created this community account JUST to clear up what has been said here. 

Your street address will be printed on your invoices from Shopify, not printed on invoices you might send to your customers!  I had this same concern. Not to worry, your address will not be leaked. 

Royalrose757
Tourist
5 0 6

Thank you for clearing that up. 

Ade22
Tourist
3 0 1

Just a suggestion... perhaps you could use your accountant's postal address.

I mean... and I'm not happy about it... it looks like we're all stuck with having to use an address. So why not use your accountant's address and avoid having to pay for a PO box that you'll probably (hopefully) never use. 

In my case we're talking drop shipping - I'm not in the same country as either my customers or suppliers. 

Might need to let the accountant know though. Then again... I don't anticipate EVER getting mail there. 

Bellbook
New Member
1 0 1

hi there im new here and I also have been researching how to hide my address from invoices and since I have come to conclusion that I cannot here is the alternative that I have found helpful. I recently searched what I can do about my personal address and the answer I have found is to rent a virtual address that I can use on my business. It will show on the statements for customers but of course you have to make it your default address. another upside to renting a virtual address is that they flush out junk mail at your request, they can recycle it for you at your request and they will forward you any packages or documents so if a customer returns their items to you they will be basically re-routed to you. I hope that helps.

 

I used: ipostal1.com it is starting subscription at 9.99 a month and there are other subscriptions versions you can get. Be sure to read through the description im not a professional from that company just a store owner like yourself

DColeman23
New Member
2 0 0

Hi, I know the feeling, the best thing to do is get a P.O box. 

MariahGee
New Member
1 0 1

Still waiting on a solid answer for this

msstitches
New Member
1 0 0

I'm also trying to do the same thing. I just rented a PO box hoping this would cure the issue, but I didn't realize this would prevent me from shipping via UPS. I can't seem to find a work around. I spoke with a Shopify rep through chat yesterday who recommend the ShipRobot app, but I can't tell that is the solution I need either. 

KP41
New Member
1 0 1

I went into the edit packing slip and took out my full address and just put in the city and state.

There is instructions on how to do this.

https://help.shopify.com/en/manual/orders/packing-slips#editing-packing-slips

 

Hope this helps you out 

PluginHive
Shopify Partner
796 31 90

Hi,

In Shopify, there is no option to change the "from address" on the shipping label or any other document. As others have suggested, one of the solutions you can try is to use a P.O Box address but, that may create issues with returns. 

May I know which carrier you are using to ship? If you are using FedEx, the Multi Carrier Shipping Label app can help you solve this. With the app, you get a separate option to change the address on the shipping label according to your requirement. As of now, this feature is available only for FedEx. For other carriers, the feature integration is under development. 

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
URTHEKING
New Member
2 0 0

Nice one. Exactly what I was looking for.