How to reconnect with my original domain after reactivating Shopify?

[yapahcreams23]

I deactivated my Shopify account and then decided later to activate it again. However, since doing so, I am not able to reconnect with my original domain name that i purchased through Shopify. Could you help please. 

[Imogen]

Hi there, @yapahcreams23. Thank you for taking the time to reach out to the Shopify Community with your question around your domain!

I just have a few questions I'd like to ask you to collect some context before diving in further:

• Can you tell me when you had purchased the domain?
• How long ago did you deactivate this store?

Please, follow up with me when you can with that requested information. I'll keep my eyes peeled for your reply!

[yapahcreams23]

I purchased the domain name back in December. We deactivated the store for
about a week and then decided to reopen. Once it was reopened, we were only
given the option of having the myshopify.com web address. It now says that
our domain is taken but I can’t figure out how to change it back to the one
we paid for.

[Imogen]

Thanks for following up with me here, @yapahcreams23! When you purchase a domain through Shopify, that domain is automatically assigned to that store that you purchased the domain through, and you have that domain owned for a year before it becomes available for someone else to purchase. Deactivating the store shouldn't impact your domain right away, as many folks actually have to resubscribe to their store in order to get access to the domain to move it to a new platform, for example.

Based on what you've described for me here, it sounds like you may have actually opened a brand new store, instead of activating the one you previously had worked on, as your '.myshopify.com' URL is unique to your store, and once you've got a store, you don't need to worry about getting another one/confirming that URL.

To just be extra sure, are you able to go to your 'Settings > Domain' section of your store, and provide me with a screenshot of the information that's appearing there? I'd just like to confirm what domains are currently attached to the store that you have access to via this section of your store's admin.

[yapahcreams23]

Here is the screenshot

[Imogen]

Hey again, @yapahcreams23. Thanks for following up with me here!

Just wanted to give you a heads up that there was no image attached to your post, so unfortunately I'm unable to see anything there. Is it possible that you can try uploading the image again? You can do so using the 'Camera' icon found in the formatting tool bar above where you write your comment.

[yapahcreams23]

 

[yapahcreams23]

I received an email stating that my domain name has been locked. I’m not sure why I received this email though. Any suggestions?

[Imogen]

Hey again, @yapahcreams23. Apologies in the delay in following up with you here.

If your domain has been 'locked', that likely explains why you've been having so many troubles with getting your domain claimed. Before advising on any next steps, can you let me know the email address that sent you that notice about your domain? I'd like to verify that it's a Shopify email address before suggesting taking any actions in response to the email.

[yapahcreams23]

 

[Imogen]

Hey again, @yapahcreams23. Thanks for following up with me here!

Appreciate you providing that screenshot. I can confirm that the email being shown there ('mailer@shopify.com') is a legitimate email address our system uses to notify merchants of matters related to their accounts.

Based on the fact that you've received this email, I suggest that you read through the email you received, and take any actions that are being suggested to you by the email.

As I'm unable to authenticate accounts here in the Commuity, I'm not privy to the details of the email in question, but if you have any questions about the content of the email, you can provide me context around that question by providing me any relevant information from the email that prompted your question.