How to remove two-step verification for order processing?

popsye
Visitor
1 0 0

ticket # 42137655

I talked to Crystal and Jena but my problem still needs to be solved please remove the two-step verification store I cannot log in now. I need to process orders; the customer won't wait that much. I am not getting the Shopify code on my cell phone as checked there is an issue at your side with push-up notifications like SMS not sending. plus it's been more than 2 years I don't have a recovery code as well kindly help just remove two two-step verification.

Hera

**Edited by Community Moderator**

Replies 2 (2)

Blair
Shopify Staff
1863 254 224

Hi @popsye,

 

Thank you for reaching out to the Community. I'm happy to provide some guidance on this request, to ensure it gets resolved.

 

As you require the two-factor authentication feature to be disabled, you will want to connect with us directly. This will allow you to follow up with us on your open ticket, as we’re unable to provide account-specific support via the Shopify Community. We will also be able to confirm the appropriate steps have been taken to ensure this gets resolved as quickly as possible. 

 

If you have followed up with our advisor team already and it has been advised that your ticket was escalated, then you will want to wait for our reply. While I can completely understand how that may not be ideal, our escalated teams are working as quickly as possible to ensure this gets disabled. 

 

To learn more about this security feature, you can check out our Two-Step Authentication document as it touches on this further. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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Trazzo1121
Visitor
1 0 0

Hi I’m having problem with the two step authentication for my payments I already did every step and have the two step authentication and still doesn’t let me checkout item from my store