How to resolve checkout error for Norfolk Island customers in Australian stores?

brettgoodmix
Shopify Partner
8 0 2

Hi.

 

We are an Australian based store, and have customers from Norfolk Island wishing to purchase from us, however they are unable to checkout as they get an error "Enter a valid postal code for New South Wales" when entering the (valid) postcode of 2899. Norfolk Island is an official region of Australia and the postcode is confirmed on the Australia Post website.

 

Does anyone else have this issue? I have done a test checkout in 5 of the top Australian Shopify stores and get the same error message for all.

 

Screenshots:
https://ibb.co/j8fCVk8

https://ibb.co/S6X9wtw

 

Cheers,
Brett.

Replies 3 (3)

Jason
Shopify Expert
11190 225 2283

There's a few cases of countries having external territories - with Australia being one. Selecting Norfolk Island (or ones like Cocos [Keeling] Islands) from the country/region selector is the path customers need to take. 

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★
brettgoodmix
Shopify Partner
8 0 2

Thanks for that Jason. This has allowed me to find a work around.

For anyone else following, I needed to add a "new market" of "Norfolk Island" and then I had to create a new shipping zone for the Norfolk Island market.

Now I just need to find a workaround for the error that is given when someone on Norfolk Island uses an Australian mobile phone number 🙄

brettgoodmix
Shopify Partner
8 0 2

For anyone following, we were unable to get this working unfortunately. Once we ironed out all the bugs and got to the payment stage, none of the payment processors accepted for Norfolk Island were ones we use (ie: none of the 'main' ones). Since we are not about to set up a new payment processor just for one small island this is as far as we get 😞