How to transfer domain from an inactive store?

Beforetheraptur
Visitor
1 0 0

How do I transfer my domain from a inactive store 

Reply 1 (1)

Blair
Shopify Staff
1855 253 224

Hi @Beforetheraptur,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with your domain, to ensure this gets resolved. To gather a bit more information, was the domain purchased from Shopify?

 

If so, you can connect with us directly to have it transferred to another domain provider. This will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. 

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • In the virtual assistance chat box, please type I can't log in.

  • This will populate a few resources, where you can wait a few moments until you see the I still need help option.

  • Click Account Support.

  • Scroll down until you see the option to chat with an advisor. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog