I am unable to gain access, get in touch with admin for the store, I am admin!

Xantara
Visitor
1 0 0

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Reply 1 (1)

Andrew
Shopify Staff (Retired)
1746 173 316

Hi @Xantara,

Hyde here from Shopify. That's strange!

To access your store, you need to ensure you're using the original email address you used to register with Shopify to sign in, and of course, make sure you are using the correct password.

Could you please try clearing your cache and cookies on your browser and trying to sign in again? We want to ensure that Google is not auto-populating the fields with old or incorrect information. If you've forgotten your password, you could try resetting your password

Please let me know how you get on when you try this!

Moving forward, you may want to consider setting up a Shopify ID and enabling two-step authentication

All the best, Hyde.

 

To learn more visit the Shopify Help Center or the Community Blog.