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Imported product won't show in Shopify

moms-discount-s
Shopify Partner
2 0 1

Hello,

I hope you could help me with my problem. I am uploading a single product using bulk upload in my store as a test. Product has 64 lines in CSV because of multiple variants. My problem is the product won't show in the store  even if there was already a pop up message saying "Product uploaded". I tried uploading the product at ~50 lines and it was successful. Not sure why doing 60+ line items won't upload the product.

Thanks

Replies 37 (37)
Maggie_M
Shopify Staff
Shopify Staff
102 0 18

Hi there!

Maggie here, Shopify Guru. 🙂

Thanks for reaching out here! CSV related questions are always really tricky to troubleshoot because your file format needs to match ours exactly in order for our system to be able to read the information. It sometimes takes going through it with a fine-tooth comb to figure out what the problem is, so in order to help you I would love to take a look at the CSV file!

For this reason, I'm going to send you an email as a follow up to this forum post! That way, you can reply back and attach the CSV you're working with. 🙂 Also, just in the name of being proactive, you can find a doc on product CSVs here.

Please look for that email from me in your inbox (or if not, be sure to check your spam folder) in a few minutes!

Maggie M | Shopify Guru

Maggie | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

moms-discount-s
Shopify Partner
2 0 1

Thank you for the quick reply, Maggie.

I've found the issue, it was a duplicate entry for a variant. I have now successfully uploaded the product and encountered another issue. The variants that are showing in the webstore do not match to the uploaded .CSV file. Example for product with Option1 Value of 5.5 and only has Option2 Value of Medium in the .CSV file is showing all the Option2 Value for the other items in the web store. I've attached a screen shot here.

Maggie - I've also sent you the CSV file via email.

Thank you!

 

Maris
Shopify Partner
313 5 68

Hey!

If you are open for an app that might assist in importing data, along with more detailed troubleshooting, you might want to try the Excelify.io app.

With it, you can import and bulk update Products, Collections, Customers, Discounts, Orders, Pages, Metafields.

You import pure Excel files, and it shows you detailed import and update results for each row in the Import Results Excel file.

Maris

Matrixify (Excelify) | Bulk Import Export Update Migrate | https://matrixify.app
Lou-adrien
New Member
3 0 2

I am having the same issue, there is really no error showing at all (I have a product import confirmation), but the products are not created. Where can I find errors related to the import? Troubleshooting without it is impossible. Is there a support email address I can contact directly?

 

Regards,

A4Hiwayman
Shopify Partner
6 0 4

Hi, I'm also experiencing the same problem. I'm using a Shopify 'product export' csv file so the information and file should be correct. I'm also getting a message to say that the upload has completed successfully but I can't find any products.

mokhiiillia94
New Member
1 0 1

There was also a problem with the import of goods. I set up import on my site for a very long time. It's good that I came across this site. try this link https://psqqq.com/solutions/cms/shopify/, one of the options will definitely work.

bamboo-com-es
New Member
1 0 1

I am having the same issue. I'm getting the success import message after upload but none of the products imported show on the products list

tauribeauty
New Member
1 0 0

you're better off creating this single product within the admin dashboard if it's only one with multiple variation. It would be easier. Shopify's template is too flaky and too difficult to understand.


@moms-discount-s wrote:

Hello,

I hope you could help me with my problem. I am uploading a single product using bulk upload in my store as a test. Product has 64 lines in CSV because of multiple variants. My problem is the product won't show in the store  even if there was already a pop up message saying "Product uploaded". I tried uploading the product at ~50 lines and it was successful. Not sure why doing 60+ line items won't upload the product.

Thanks



s easier.

ZhanTemerkhanov
New Member
1 0 0

Hi there, 

I have the same problem and been trying to figure it out for the past hour and couldn't see what went wrong with bulk upload CSV.

My email is zhan@aldocoppola.qa 

 

Please help.

902Showroom
New Member
1 0 1

I'm having exactly the same problem, my file is succesful upload an shopify says that my products have been imported but they don't appear in my product dashboard. My email is mercadeo@902showroom.com

Robbie3
Excursionist
24 1 23

I'm having the same issue.  My wife deleted a product, so I'm trying to reimport the deleted product using a product export we had before the product was deleted.

Shopify says it was successfully imported, but it never shows up. 😞

QHsupermarket
New Member
1 0 0

Hi I have the same problem, importing products via csv. Please advise. 

toysfortots
New Member
1 0 0

Hi Maggie I'm having a problem with uploadign a CSV file too.

The only issue is I had just exported the file, changed nothing and now it wont import.

Do you know what the issue might be? 

childhoodradio
New Member
1 0 0

Same issue here. Most products with variants uploaded and show just fine. Two of my products with fewer than 100 variants each go thru the motions but never appear in the store. Pure text, no special characters. Very frustrating. I'm putting in a ticket.

TheBeautySpa
Tourist
12 0 1

Obviously a common problem.  I am very disappointed that I can find no solution. paying $30 a month.  I expect a better response to a problem. Should have gone with nopCommerce!

SSentido
Excursionist
13 0 4

@ZhanTemerkhanov wrote:

Hi there, 

I have the same problem and been trying to figure it out for the past hour and couldn't see what went wrong with bulk upload CSV.

My email is zhan@aldocoppola.qa 

 

Please help.


hi, did you found any answers? I have the same problem now. Thanks

LightDigital
New Member
1 0 0

Si!

We seem to experiencing the same problem... The product import completed with over 1500 SKUs, the system indicated the products where imported with a relevant import toaster in black with white text...

Please advise...  there is no email notification or anything indicating an error or a successful import?   

Friday1227
Tourist
3 0 1

Same problem, products imported successfully but won't show in my product list.

 

email | mart@takhingtrading.com.hk

Friday1227
Tourist
3 0 1

Oh shit I can see my product once i deleted all the variants in the SKU, does it mean i can't import SKU with variants?