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Instagram shopping denied: Product Unavailable on Your Website

Solved
AkaneY
Excursionist
12 0 4

Hi everyone! I've been having an issue on connecting Istrangram shopping with my Shopify store. I've tried many solutions that I found online but nothing worked so far. I'm hoping to find someone would lead me in the right direction or in a similar situation.

I opened my Shopify store which connected to print-on-demand order fulfilment company Printful. I connected the Shopify Catalog with Facebook via Shopify app. It works perfectly and all items from the catalogue are available on my Facebook page. However, I couldn't get it approved from Instagram and they keep declining produced tagging. The reason is:

Product Unavailable on Your Website (To use Instagram Shopping, your products must be sold on the website connected to your account.)

My understanding of 'The website connected to your account' is that the website link on my Instagram profile. I put the correct shop link which is the same as the one connected to the Facebook page. All products are available on the shop with the direct purchase and I'm not really sure why I keep receiving the same results. I follow all guidelines and policies and I'm sure my shop qualifies for Instagram shopping.

I'm guessing an issue might be the website domain in which my own (not Shopify's), but already got it verified from Facebook. Once I disconnected everything and started it again, but I still keep receiving the same result from Instagram.

 

If someone knows the best solution please let me know, I would be greatly appreciated your help!

Replies 67 (67)
BYOVIE
New Member
3 0 0
Hi! I can give you someone to contact, they are from Bangladesh and charged me $60 but fixed the problem. Do you want her contact information? I found her through an app called Fiverr
RobMDC
New Member
2 0 0

Hi Tumilu,

i have followed your steps. now the store is approved. i am at step 8 of the process. do i just delete FB app and not install it again? how would my shop sync with IG catalogue when adding new products, change pricing etc.. thanks for your help.

RobMDC
New Member
2 0 0

BYOVIE, do you mind sharing the details of the lady that fixed it for you.

 

thanks.

kfinesjewels
New Member
1 0 0

We have been unapproved for the same issue but now I can't submit any more reviews. What can I do, I really need Instagram shopping.

halehmahbod
Excursionist
23 0 9

I seem to have the same issue. Where did you set the website in instagram? I don't even see the shop option under settings->business. So, I am not sure where to change this domain that Instagram keeps complaining about. Thank you

halehmahbod
Excursionist
23 0 9

How did you get in touch with FB staff? I am not getting any response from their support. 

AsukaAkita
New Member
2 0 0

6 months of terrible Shopify customer service and no solution to an issue that is now hundreds of thousands are experiencing. 

 

Facebook blames shopify, Shopify blames Facebook and on and on it goes. 

 

Anyone searching for "shopify reviews" or "pros and cons of shopify" or "best Ecommerce platform" please read this discussion so that you won't suffer like we did. Shopify is no longer compatible with Instagram which means you will have to spend thousands to move your store to somewhere else. You will not be able to properly run ads or tag your products, and above all: no one will help you.

Proof that no one will help you? Look at this forum discussion right here, do you see a Shopify customer service rep anywhere trying to help resolve the issue? No. 

DanielSR
New Member
1 0 0

I finally got the approval from IG without having to change much of my domain information. What I did was to add the "myshopify" domain to the domain verification in the Facebook Setup inside Shopify. I added both domains (mi private and the "myshopify") and submited an appeal again. Finally I got this working!