Instagram shopping denied: Product Unavailable on Your Website

Solved
AkaneY
Excursionist
12 0 4

Hi everyone! I've been having an issue on connecting Istrangram shopping with my Shopify store. I've tried many solutions that I found online but nothing worked so far. I'm hoping to find someone would lead me in the right direction or in a similar situation.

I opened my Shopify store which connected to print-on-demand order fulfilment company Printful. I connected the Shopify Catalog with Facebook via Shopify app. It works perfectly and all items from the catalogue are available on my Facebook page. However, I couldn't get it approved from Instagram and they keep declining produced tagging. The reason is:

Product Unavailable on Your Website (To use Instagram Shopping, your products must be sold on the website connected to your account.)

My understanding of 'The website connected to your account' is that the website link on my Instagram profile. I put the correct shop link which is the same as the one connected to the Facebook page. All products are available on the shop with the direct purchase and I'm not really sure why I keep receiving the same results. I follow all guidelines and policies and I'm sure my shop qualifies for Instagram shopping.

I'm guessing an issue might be the website domain in which my own (not Shopify's), but already got it verified from Facebook. Once I disconnected everything and started it again, but I still keep receiving the same result from Instagram.

 

If someone knows the best solution please let me know, I would be greatly appreciated your help!

Replies 65 (65)
Erintidey
Tourist
8 0 1

I also have amazing news!! Mine is approved to! I emailed fb appeal and changed my domain, they them automatically sent me of for a review and I’ve woken up to a working Instagram shop!

 

the fact my fix was as simple as unlinking a domain and re linking will continue to confuse me as to why it’s taken fb 2 months to realise

bambina
New Member
6 0 0

What did you do? did u just unlink it?

Erintidey
Tourist
8 0 1

I wrote to FB using the option “I didn’t get approved but I’ve changed my domain” and just typed my domain in and that was it🤷🏼‍ I didn’t change my domain to myshopify domain or change my product links it just accepted my private domain 

AkaneY
Excursionist
12 0 4

Hmm, then probably what we have to do is just ask Facebook to unlink the domain and submit the private domain, without touching anything in the catalogue itself?

I just reverted my private domain as primary and everything still works fine (while still keeping the catalogue domain as myshopify.com)

bambina
New Member
6 0 0

trying this out today. wish us luck!! 

bambina
New Member
6 0 0
bambina
New Member
6 0 0

Screen Shot 2021-02-09 at 1.45.06 PM.png

 

did u receive the same email? we consented and got rejected still huhu

 

bambina
New Member
6 0 0

I got great news you guys! we finally got approved!!

 

First thing i did was to make sure i copy the url and not type the website on our ig bio.

second was i checked the domains on my shopify account. i noticed that my domain didn't have the "www" so i typed it in.

then i went to verification on business manager and made sure that its www. and that my account  was connected.

then i appealed again using the my domain was rejected but i want to change it and woke up getting approved.

 

 

Tumilu
Excursionist
27 1 35

Funny that the workarounds look so different for each of us. In my case adding the "www" did not work. Catalog still runs on myshopify.com links while my private domain is set to primary. As long as its works though I won't complain :))

TheBee
Tourist
4 0 3

Hi all,

 

Seems to be some differences how this problem manifests to each of us. I also read (and this is something true in my case) that use of some Instagram scheduling/management apps like Later etc. can be behind of these issues. No confirmation of course if this is the real root cause or part of it.

I got a step forward and got my catalogue approved, though still stuck as I cannot complete the integrations next step. After the catalogue is approved next step is to configure "set up Instagram Shopping" in the mobile Instagram app, but this brings me to random "no internet connection"- error. Struggle continues with FB support.

 

How the approval finally worked for me was:

1. Removed Catalogue in Facebook Business https://business.facebook.com/settings/ -> Data sources -> Catalogues

2. Removed the Facebook sales channel in Shopify -> "manage sales channels" after pressing the + icon in admin dashboard

3. New set-up of the Facebook sales channel in Shopify and thus creation of new catalogue in Facebook side

4. Using the IG Shopping Partner Support (facebook.com) to ask un-linking and copy pasting the URL of my 3rd party domain with the https

 

Hope this helps