Instagram shopping denied: Product Unavailable on Your Website

Solved
AkaneY
Excursionist
12 0 4

Hi everyone! I've been having an issue on connecting Istrangram shopping with my Shopify store. I've tried many solutions that I found online but nothing worked so far. I'm hoping to find someone would lead me in the right direction or in a similar situation.

I opened my Shopify store which connected to print-on-demand order fulfilment company Printful. I connected the Shopify Catalog with Facebook via Shopify app. It works perfectly and all items from the catalogue are available on my Facebook page. However, I couldn't get it approved from Instagram and they keep declining produced tagging. The reason is:

Product Unavailable on Your Website (To use Instagram Shopping, your products must be sold on the website connected to your account.)

My understanding of 'The website connected to your account' is that the website link on my Instagram profile. I put the correct shop link which is the same as the one connected to the Facebook page. All products are available on the shop with the direct purchase and I'm not really sure why I keep receiving the same results. I follow all guidelines and policies and I'm sure my shop qualifies for Instagram shopping.

I'm guessing an issue might be the website domain in which my own (not Shopify's), but already got it verified from Facebook. Once I disconnected everything and started it again, but I still keep receiving the same result from Instagram.

 

If someone knows the best solution please let me know, I would be greatly appreciated your help!

Replies 65 (65)
AkaneY
Excursionist
12 0 4

@Tumilu Can I ask how do you keep myshopify.com domain in your catalogue after setting back your private domain as primary? I use Flexify app but it doesn't keep myshopify.com domain in the catalogue.

So once I got approved IG by setting myshopify.com domain as primary and able to tag products. But as @Tumilu previously said it's not the permanent solution as running the business with a private domain is very important. So after that, I switched back to my private domain(3rd party, not Shopify owned) as primary to see if I can still tag products. And the result was not - I was not able to tag products anymore because the domain in the catalogue was automatically rewritten to the private domain which I can't get approved by IG.

I've tried a couple of different approaches(http and https as well), but nothing has quite worked so far. But If only I could keep the domain in the catalogue as myshopify.com while setting the private domain as primary everything should works as all access from the catalogue automatically redirects to the private domain. My portfolio is already vast so I can't change the catalogue manually.

I'll keep seeking a solution...

Tumilu
Excursionist
27 1 36

Oh so I guess that Flexify overwrites the domain then... :(( As I manage my products manually, the links in my case have not been overwritten and everything works for me.

Did you try to Play with Flexify settings on Shopify, perhaps there is a part in there that affects how often the data updates? 

Alternatively I think you can try to experiment with the Data Sources on FB side - but I have not done that so I cannot advise with anything specific. 

FranciscoHuaman
New Member
1 0 0

@Tumilu thanks a lot! you really gave us the real tutorial here. I was struggling for 3 weeks, checked all of the comments and try a few suggestions from @TheBee and @bambina but finally decided to try the longest path ( the right one for me). I am approved now and would recommend others to try directly @Tumilu approach.  have a nice weekend all!

liallal
New Member
1 0 0

Hi everyone!

Problem! Problem! Problem!

Product unavailable on your website to use Instagram shopping, your products must be sold on the website connected to your account. if you think this is a mistake, you can request another review. or, you can submit a different website for review. 

Don't worry! I will do Solve 'Product unavailable on your website to use Instagram shopping, your products must be sold on the website connected to your account" Problem. 

 

Please contact me!

Thanks

I will set up Facebook shop, Instagram shop, Pinterest shop, and integrate with Shopify
TheBee
Tourist
4 0 3

Hi all,

 

A final update from my part as well. I got finally approved directly with Facebook/IG integration using the steps from my previous post without any other feed apps.

Few additional steps taken after the previously described:

- Removed connections to any publishing apps to Facebook

- Continued working with FB support & final request to re-approve the Shopping has to be (as per FB support) done using Mobile Instagram App

 

When re-requesting the Shopping after all the steps & using Mobile App I finally got approved after months of headache.

BYOVIE
New Member
3 0 0

has anyone resolved this issue for you? No one is helping me. FB Support and Shopify support are completely lost as to why my shop is getting rejected. Can anyone advise anything?

BYOVIE
New Member
3 0 0

did you get this resolved? can you help me please.

Tumilu
Excursionist
27 1 36

Please read the entire thread - I wrote a step by step guide how I got approved. Others shared their experience too.

Counting on Shopify or Facebook to fix the issue will get you nowhere to be honest...  

kzytaruk
New Member
1 0 0

Hi @Tumilu, I have the same problem.  I am trying your recommentation.

How do I update the links in my Facebook catalogue?

I know very little about Facebook.  I set up my catalogue in Shopify and linked the catalogue to Facebook.

 

Thanks

Tumilu
Excursionist
27 1 36
You do that in your business' Facebook Commerce account under Catalog -
Items.