Is anyone else facing issues with the Product Review app today?

[Scalecraft]

Anyone else having issues with the Product Review app not working today?

[Elias · Accepted solution]

Hey, @Scalecraft.

Thank you for reaching out and bringing this to our attention.

There are some errors with Product Reviews at the moment. Our developers are aware of the issue and working on a fix for this. However, it's important to note that the Product Reviews app has been delisted and will be sunset by the end of January 2024. Once the issue has been resolved, we'd recommend exporting the reviews so that you can import them to another app. If you'd like some suggested alternatives, then feel free to check out the following:

• Judge.me
• Stamped.io
• Yotpo
• Loox
• Okendo

If you need to get help with third-party apps, then the app developers are always available to assist you. Simply reach out to the developer using the contact information found at the bottom of their app's page. 

That being said, I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

[Elias · Accepted solution]

Hey, @Scalecraft.

Thank you for reaching out and bringing this to our attention.

There are some errors with Product Reviews at the moment. Our developers are aware of the issue and working on a fix for this. However, it's important to note that the Product Reviews app has been delisted and will be sunset by the end of January 2024. Once the issue has been resolved, we'd recommend exporting the reviews so that you can import them to another app. If you'd like some suggested alternatives, then feel free to check out the following:

• Judge.me
• Stamped.io
• Yotpo
• Loox
• Okendo

If you need to get help with third-party apps, then the app developers are always available to assist you. Simply reach out to the developer using the contact information found at the bottom of their app's page. 

That being said, I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

[AliReviews · Accepted solution]

Hi @Scalecraft, 

You might be seeing issues with the Shopify Product Reviews app because it's being discontinued. Unfortunately, on May 6, 2024, the app will no longer function, and your existing reviews won't be visible on your site.

It's important to act before that date and export your current reviews as a CSV file to save them.

If you're looking for a new review solution, Ali Reviews Product Reviews | Shopify App Store makes it easy to import reviews from a CSV file for FREE. You can preserve your hard-earned social proof and showcase it even more stunningly.

➡ Here's a guide to help you export your reviews from the Shopify Product Reviews app: https://docs.google.com/document/d/1k3HSI6NFxNltWPx_6_gAFNo3_iaqAV2k0SII8jFaPRg/edit?usp=sharing 

Please feel free to contact us if you have any questions.

[manavgangwani]

Hello, I'm Manav Gangwani, just read your post thank you for updating us about discontinuation of Shopify Product Reviews app. Thanks for the new links!

[manavgangwani]

Hello, myself Manav Gangwani I'm also facing the same problem.