Is anyone else unable to contact Shopify support?

whipsnap
Tourist
8 0 4

I cannot contact shopify support. Is anyone else having this problem?

 

I have two shopify stores and am having the same problem on both. 

 

I have tried the chat bot, and it says "Got it! Click select a store to connect with a support advisor."

 

When I click this link,  it simply says "There’s a problem loading this page
There’s a technical problem with the Shopify Help Center that prevented this page from loading. Please go back to the Help Center homepage or try reloading this page."

 

I have also tried going direct to support inbox and that just loops back to the homepage (I don't have any emails in my support inbox for my new store). 

 

I tried emailing support@shopify.com and just got a "a ticket has not been created, we've changed the way we do support". 

 

I'm going absolutely spare - I need the support setting up my store, and its one of the things I pay for with shopify. I was able to speak to an agent with my other store because I already had emails in the support inbox, but that's not going to be the case for any new customers or stores. 

 

What's happened?? Screenshot 2023-09-16 121153.png

 

Replies 15 (15)

Blair
Shopify Staff
1855 253 223

Hi @whipsnap,

 

hank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved.

 

As we are not experiencing any known issues with the Help CenterI'd recommend attempting some local troubleshooting steps. For ease, I've gone ahead and listed these steps below for you to attempt to see if this helps to resolve: 

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device. 
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

After completing all of the outlined steps above, you can head over to our Support Page to see if you're able to connect with us. 

 

To connect, you can: 

 

  • Head over to our Help Center
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.

 

Please let me know if you continue to experience any issues. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

whipsnap
Tourist
8 0 4

Sorry Blair, not helpful for the reasons explained in the post. Telling me to click Contact Support when my whole post was about that not working... 

 

Yes, I'd cleared cache and cookies. 

mato44
Tourist
5 0 1

is it solved? I am having same issue. none of way is not working. 

Blair
Shopify Staff
1855 253 223

Hi @whipsnap,

 

Thanks for the prompt response. To gather a bit more information, have you attempted all of the troubleshooting steps that were listed above? 

 

If not, I'd encourage you to give those a try to see if you're still being presented with that error. Please let me know however, if the issue persists. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

eBeautySkin
Visitor
2 0 3

I’m experiencing the same issue and can not contact support?  Anyone have a solution?

DevinRoberts
Visitor
2 0 1

You need to say the words “I want to speak to a real person” in the bot chat and then it will ask you to select a store and then you will be put into a queue. I’ve tried to delete my account as well and as soon as I try to delete it it’s funny how they ask for recovery codes password keys and what not as soon as they’ll stop making money. 

DevinRoberts
Visitor
2 0 1

The chat with an advisor button does not work it’s not because they are having network issues it’s to ultimately try and give you as many roadblocks as possible so that you give up and keep paying. They must have the worst customer support experience I’ve ever witnessed. 30 dollars coming out of my account every month is nothing to play around about people have family’s and they are playing with money. I assume legally this is not right but probably hidden in a 100 page contract somewhere. 

foldingup
New Member
13 0 0

everywhere chot bot.. no real person. so much problem losing money but no support.

foldingup
New Member
13 0 0

it does not working I am trying to contact them ..no luck

“I want to speak to a real person"

You’re already in the queue to chat with a Support Advisor, and they will be with you in just a few minutes. In the meantime, if you have any other questions, I’m here to help!

foldingup
New Member
13 0 0

same shopify is dead.. no mail, phone and now chat support...

HeiNoon
Tourist
3 0 2

I am having the same problem, not able to contact support or get anything, my page said too many redirects occurred to open page. Tried everything I can think of. Went and got a pin but it expired because I couldn’t get on. Ugh not good!

 

Blair
Shopify Staff
1855 253 223

Hi @HeiNoon,

 

Thanks for reaching out. I'd be happy to provide some assistance with this request. To confirm, have you attempted the troubleshooting steps shared above? 

 

If not, I'd encourage you to complete those steps. This will allow us to determine whether the issue is related to your browser and/or Shopify directly. For ease, I've gone ahead and shared those steps below for you to complete:

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device. 
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

If after attempting all those steps, you continue to receive an error, please share a screenshot with me! I look forward to your response. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

HeiNoon
Tourist
3 0 2

I have on my screen shots 2 ways I have tried to contact you in regards to my POS GO!
I need someone to contact me about finding out why it’s not working, or what I have to do to make it work.

Thanks,
Laura Heisler
**Edited by Community Moderator**

Victor
Shopify Staff
2449 226 522

Hi @HeiNoon,

 

Thanks for getting back to us here. What happens when you try and contact support? Are you still getting the "Too many requests" error?

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

RIMAFOREIGNHAIR
Visitor
1 0 0

Hey everybody i have been through this same problem you have to go to INCOGNITO MODE on GOOGLE CHROME